Discover how empathy can fuel entrepreneurship in this inspiring conversation with Anqi Xia, founder of The Cozy Spa Retreat Group. Anqi shares how she built a supportive workplace for her largely immigrant workforce through flexible scheduling, open communication, and team-first leadership. She reveals how a caring culture not only strengthens client care and brand identity, but also drives sustainable business growth. Whether you’re a leader, an aspiring entrepreneur, or simply curious about building healthier teams, Anqi’s story is a powerful reminder that empathy isn’t just good for people, it’s good for business.

Sound bites

"Wellness is not just a service."

"I try to build a caring culture."

"Your success starts and ends with people."

Chapters

00:00 The Journey to Entrepreneurship

02:28 Building a Caring Team

05:27 Creating a Supportive Workplace Culture

07:54 Flexible Scheduling and Employee Growth

10:40 Balancing Business Growth and Empathy

16:04 Advice for Aspiring Business Owners

Learn more about the Cozy Spa Retreat Group: https://cozyfootspa.ca/, https://comfortfootspa.ca/

Learn more about The Empathy Collective: https://www.theempathycollective.com/