Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.

Discover how empathy can fuel entrepreneurship in this inspiring conversation with Anqi Xia, founder of The Cozy Spa Retreat Group. Anqi shares how she built a supportive workplace for her largely immigrant workforce through flexible scheduling, open communication, and team-first leadership. She reveals how a caring culture not only strengthens client care and brand identity, but also drives sustainable business growth. Whether you’re a leader, an aspiring entrepreneur, or simply curious about building healthier teams, Anqi’s story is a powerful reminder that empathy isn’t just good for people, it’s good for business.

Sound bites

"Wellness is not just a service."

"I try to build a caring culture."

"Your success starts and ends with people."

Chapters

00:00 The Journey to Entrepreneurship

02:28 Building a Caring Team

05:27 Creating a Supportive Workplace Culture

07:54 Flexible Scheduling and Employee Growth

10:40 Balancing Business Growth and Empathy

16:04 Advice for Aspiring Business Owners

Learn more about the Cozy Spa Retreat Group: https://cozyfootspa.ca/, https://comfortfootspa.ca/

Learn more about The Empathy Collective: https://www.theempathycollective.com/