Takeaways

• The 'grow or die' mentality is crucial for business survival.
• Sustainable growth is about building for the long term.
• Growth can be incremental and doesn't always need to be grand.
• Customer experience is often more important than the product itself.
• A great product can be overshadowed by poor customer service.

📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham

Suggested Content

🎤 Ditch The Suits Podcast

🖥️ Ditch The Suits Website

🎙️ One Big Thing Podcast

Chapter Markers

00:00 - The Grow or Die Mentality

02:05 - Customer Experience Over Product

06:53 - Community Impact and Employee Treatment