Working at the City of Beaumont in Alberta, Canada is more than just a job; it's a lifestyle. To its Chief Administrative Officer Mike Schwirtz, building an authentic, supportive culture in which staff are mobilized and engaged is the most important task a municipal leader can undertake. But in order to do so, one must empower, encourage, and allow plenty of room for mistakes. They are, after all, how we all learn, adapt, and build resilience. Listen in as Mike chats with Doug about the value of building culture in the workplace — and as he explains how the municipality leveraged the COVID-19 pandemic as a means of bringing staff together, despite being further apart.