Creating Customer Success

By Daniel Cattini and Alex Truman

Welcome to the Creating Customer Success Podcast series, hosted by Daniel Cattini and Alex Truman. In this series, we interview CS leaders to learn how to build and run the best CS teams.... more

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FAQs about Creating Customer Success:

How many episodes does Creating Customer Success have?

The podcast currently has 23 episodes available.

Creating Customer Success episodes:

March 01, 2020 Creating Customer Success - Episode 13: Peter Majeed
On this episode we spoke with Peter Majeed who is the Head of Customer Success for EMEA at Qualtrics. Peter has previously held roles at Delphix and SAP, and has over 20 years of experience in solution selling and Customer Success within the Data...
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1h 4min
February 18, 2020 Creating Customer Success - Episode 12: Kate Forgione
On this episode we spoke with Kate Forgione who is Head of Customer at Service Rocket and also CEO and Founder of the Customer Success Network. Kate has also held previous roles at Microsoft, Yammer and KPMG. Kate is passionate about imagining,...
...more
45min
February 09, 2020 Creating Customer Success - Episode 11: Anika Zubair
On this episode we speak with Anika Zubair who is the Global Director of Customer Success at ZAP. Anika is responsible for a team of Customer Success Managers in EMEA, APAC, and North America that are driving value, adoption and ensuring customers...
...more
56min
February 04, 2020 Creating Customer Success - Episode 10: Lulu Dermeche
On this episode we spoke with Lulu Dermeche, the Head of Customer Success for HowNow (an innovative integrated learning platform). Being comparatively new to the field, she brings a refreshingly novel perspective on the challenges and issues faced by...
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55min
January 30, 2020 Creating Customer Success - Episode 9: Violaine Yziquel
On this episode we spoke with Violaine Yziquel who runs the EMEA Customer Success Management team at Box, a cloud content management platform that helps organizations and people transform the way they work. Violaine is very enthusiastic in articulating...
...more
44min
December 10, 2019 Creating Customer Success - Episode 8: Ian Robson
On this episode we spoke with Ian Robson who has had a 20 year career in customer success roles including leadership roles at Siebel, Oracle, Salesforce, SDL, Veracode and most recently as Chief Customer Officer at Fuse Universal. Convinced that...
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1h 41min
December 02, 2019 Creating Customer Success - Episode 7: Pat Phelan
In this episode we speak with Pat Phelan who is the Chief Customer Officer at UK Fintec GoCardless.
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1h 9min
November 20, 2019 Creating Customer Success - Episode 6: Dan Farley
In this episode we speak with Dan Farley who is VP of Customer Success at Seenit.
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1h 23min
October 07, 2019 Creating Customer Success - Episode 5: Jenna Braastad
In this episode we speak with Jenna Braastad who leads the Customer Success team at Mixpanel across EMEA, APAC, and Eastern US.
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49min
September 27, 2019 Creating Customer Success - Episode 4: Steve McDougal
Steve McDougal is committed to delivering exceptional experiences to employees, customers and communities. He has over 16 years experience in Customer Success, Customer Experience and Account Management. He has built high performing Customer Success...
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52min

FAQs about Creating Customer Success:

How many episodes does Creating Customer Success have?

The podcast currently has 23 episodes available.