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Creating Customer Success
Creating Customer Success episodes
- Creating Customer Success - Episode 13: Peter MajeedOn this episode we spoke with Peter Majeed who is the Head of Customer Success for EMEA at Qualtrics. Peter has previously held roles at Delphix and SAP, and has over 20 years of experience in solution selling and Customer Success within the Data...1 hr 4 min
- Creating Customer Success - Episode 12: Kate ForgioneOn this episode we spoke with Kate Forgione who is Head of Customer at Service Rocket and also CEO and Founder of the Customer Success Network. Kate has also held previous roles at Microsoft, Yammer and KPMG. Kate is passionate about imagining,...45 min
- Creating Customer Success - Episode 11: Anika ZubairOn this episode we speak with Anika Zubair who is the Global Director of Customer Success at ZAP. Anika is responsible for a team of Customer Success Managers in EMEA, APAC, and North America that are driving value, adoption and ensuring customers...56 min
- Creating Customer Success - Episode 10: Lulu DermecheOn this episode we spoke with Lulu Dermeche, the Head of Customer Success for HowNow (an innovative integrated learning platform). Being comparatively new to the field, she brings a refreshingly novel perspective on the challenges and issues faced by...55 min
- Creating Customer Success - Episode 9: Violaine YziquelOn this episode we spoke with Violaine Yziquel who runs the EMEA Customer Success Management team at Box, a cloud content management platform that helps organizations and people transform the way they work. Violaine is very enthusiastic in articulating...44 min
- Creating Customer Success - Episode 8: Ian RobsonOn this episode we spoke with Ian Robson who has had a 20 year career in customer success roles including leadership roles at Siebel, Oracle, Salesforce, SDL, Veracode and most recently as Chief Customer Officer at Fuse Universal. Convinced that...1 hr 41 min
- Creating Customer Success - Episode 7: Pat PhelanIn this episode we speak with Pat Phelan who is the Chief Customer Officer at UK Fintec GoCardless.1 hr 9 min
- Creating Customer Success - Episode 6: Dan FarleyIn this episode we speak with Dan Farley who is VP of Customer Success at Seenit.1 hr 23 min
- Creating Customer Success - Episode 5: Jenna BraastadIn this episode we speak with Jenna Braastad who leads the Customer Success team at Mixpanel across EMEA, APAC, and Eastern US.49 min
- Creating Customer Success - Episode 4: Steve McDougalSteve McDougal is committed to delivering exceptional experiences to employees, customers and communities. He has over 16 years experience in Customer Success, Customer Experience and Account Management. He has built high performing Customer Success...52 min
About Creating Customer Success
From the publisher's feed
Welcome to the Creating Customer Success Podcast series, hosted by Daniel Cattini and Alex Truman. In this series, we interview CS leaders to learn how to build and run the best CS teams.