In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Joseph Michelli, Professor of Service Excellence at Campbellsville University and New York Times #1 Bestselling Author, to talk about how service organizations can achieve success in creating differentiation through customer experience.

Joseph is a globally renowned speaker, author, and consultant known for sharing expert business practices to create joyful and productive work environments with a focus on customer experiences. He is also a Certified Customer Experience Professional and CEO of The Michelli Experience.

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