CX RIOT RADIO

Creating Cyborgs With Bad QA


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On this episode of Caffeinated CX we delve back into the shadowy depths of the Customer Service Subreddit on... Reddit where we take a look at why some companies force their chat customer service agents to use expander macros, copy/paste responses, and templates when they could just get a Chatbot.

Please note, this is not an argument for Chatbots.

Here's the LinkTree: https://linktr.ee/caffcx

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CX RIOT RADIOBy David Powers

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