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Amy Hom, CEO of Barcelona Wine Bar and a powerhouse leader in hospitality, joins Zack to share how she’s created strong cultures and top-tier guest experiences across some of the industry’s most iconic brands. From reducing turnover to building future leaders, Amy brings practical wisdom and contagious energy.

Zack and Amy discuss:

• How culture drives results and retention
• Why team energy is the foundation of guest experience
• How to spot which “B players” can level up
• Why feedback is the ultimate success filter
• The operational must-haves she looks for at every brand
• How gratitude and mindset fuel leadership

Thanks, Amy!

Links:

https://www.linkedin.com/in/amyhom17/
https://www.linkedin.com/company/barcelona-wine-bar/
https://www.instagram.com/barcelonawinebar/
https://barcelonawinebar.com/