Welcome to The kbbreview Podcast, I’m your host Andy Davies and this is episode 10 of season two.

This week, we’re talking retail – what lessons can kbb retailers learn from the collapse of Debenhams and the Arcadia Group in terms of giving their customers unforgettable experiences.

Building relationships with clients is the backbone of this sector – but that is a trend that is now spreading across the whole of ‘high street’ retail. How have the lockdowns affected that, and what do kbb retailers need to do?

We’ve got an absolutely fascinating conversation with retail experience expert Tim Nash from agency Wild VC.

You can find out more about Tim and his company here.

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