There’s a need to be action oriented in a crisis. We need to get a lot done in a hurry. But, there is danger in haste, if actions are taken at the expense of due consideration. The team and the organisation will loose out. There is a need for fast efficient decision making protocols, which still allow an appropriate level of input and collaboration. I’m sure we’d all agree its not time to be sitting in circles, holding hands, physically or metaphorically. Yet if we do not operate from a perspective of empathy and care, we will make decisions that may well yield short-term gain, but cause medium term damage.

This happens if we don’t consult and collaborate; we don’t leverage the collective intelligence and experience around us. The result is we alienate those who are there to help. When our teams feel trusted and in on the tactics, they own the actions and implement well. Teddy Roosevelt said it best; “Nobody cares how much you know, until they know how much you care.”

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