In this episode of The Change Agent, host Eric Adams sits down with Sophia Klewer, Chief Operating Officer of PREVENCY®, a fast-growing European startup specialising in digital resilience and crisis management.

Sophia shares her deep expertise from working with international businesses, defence clients, and public sector organisations, helping them navigate cyber threats, disinformation, and organisational crises. Together, Eric and Sophia explore how to define a crisis, why effective management is essential, and how leaders can adapt their strategies to different stakeholders’ needs when chaos strikes.

From decision-making under pressure to lessons learned through real-world challenges, this conversation offers practical insights for leaders who want to build resilience in their teams and organisations.

🎯 Key Topics:

• Why crisis management is vital to leadership and organisational success
• Tailoring response strategies for different stakeholders
• Tools and techniques for effective crisis handling
• Lessons learned from mistakes and real-world experiences
• Advice for leaders preparing for their next crisis

📚 About Sophia:
Sophia Klewer is COO of PREVENCY® and a lecturer in Digital Crisis Management at the Leipzig School of Media. She is also the author of “From Chaos to Clarity: Effective Decision-Making During Crises.”

🎧 Available on Buzzsprout, Spotify, Apple Podcasts, and YouTube.

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