CRM Audio

CRM Audio

By George DoubinskiTechnology
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CRM Audio episodes

  • Power Platform Daily Brief: April 4, 2019

    Today on the PPDB for April 4 (brought to you by KingswaySoft):

    Live report from Hannover Messe, the world's largest manufacturing trade faire, where Microsoft and their partners are showing off the latest in IoT, augmented reality, and other cool tech.

    https://blogs.microsoft.com/blog/2019/03/28/manufacturing-a-better-future-microsoft-announces-intelligent-industry-innovations/

    7 min
  • Power Platform Daily Brief: April 2, 2019

    This is the Power Platform Daily Brief for April 2. This episode is brought to you by Maplytics by Inogic.

    Show Notes:

    • Vulture reports that Microsoft marketing chief Chris Capossela requested that employees refrain April foolery. https://www.vulture.com/2019/03/microsoft-vows-no-april-fools-day-pranks.html?utm_campaign=vulture&utm_source=tw&utm_medium=s1
      • Return of Clippy in 2014 https://mashable.com/2014/04/01/clippy-is-back/#X8QxOCjgYPq8
      • And google announcing in 2011 that Contoso https://cloud.googleblog.com/2011/04/contoso-has-gone-google.html
    • Google announces launch of the Google Tulip
    • Microsoft Business Applications virtual launch event April 2019 https://info.microsoft.com/Microsoft-Business-Applications-Virtual-Launch-Event-April-19-Registration.html?LCID=EN-US&ocid=AID2333602_QSG_SCL_327314&utm_campaign=Dynamics%20Weekly&utm_medium=email&utm_source=Revue%20newsletter
    • User Group Summit is October 15-18 in Orlando, but the deadline for submitting story ideas is coming up fast - April 12th.

    https://www.surveymonkey.com/r/UGSummitNA2019

    7 min
  • Portal Best Practices with Megan Walker

    This episode is brought to you by mscrm-addons.com.

    BIO

    Megan Walker is a CRM consultant with experience in web design, social media and marketing. She's a passionate blogger, writing about tips, tricks and ideas for non developer geeks.

    Show Notes:

    This week Nick is joined by Megan Walker where we talk about the best way to a Dynamics 365/Power Platform career is through a degree in Hotel and Tourism management. We also chat about learning and best practices around Dynamics 365 Portals and dive into some of Megan's recent blog posts and videos.

    Links:

    • http://www.meganvwalker.com
    • https://www.youtube.com/user/meganvwalker123
    • https://twitter.com/meganvwalker
    • https://www.linkedin.com/in/meganwalker/
    29 min
  • At Your Service: What You Need To Know About Customer Service
    In this episode of At Your Service from January, Shawn and Scott talked about what you need to know about customer service, and Sarah Jelinek got very excited about editable grids.
    Topics discussed in this episode:
    What are the major areas within Customer Service for Dynamics 365?
    How do you provide service to your clients?
    Customer Service implementations are rarely ever only supported by Dynamics 365. 
    Where are your CS resources?
    54 min
  • Power Platform Daily Brief: April 1, 2019

    In today's episode of the Power Platform Daily Brief (brought to you by Kingswaysoft):

    • Don't believe what you read
    • Coming soon on CRM Audio
    • Business Applications Virtual launch is tomorrow https://powerapps.microsoft.com/en-us/blog/see-whats-coming-next-in-microsoft-powerapps/
    • Register for the preview program at https://experience.dynamics.com/
    • Omnichannel Engagement Hub preview https://experience.dynamics.com/insider/campaign/?id=57134076-2723-e911-a95a-000d3a4f3883
    • Unified Service Desk preview--Chrome support! https://experience.dynamics.com/insider/campaign/?id=15288f0e-10d9-e811-a967-000d3a1bef07

    7 min
  • Power Platform Daily Brief: March 29, 2019

    This is the Power Platform Daily Brief for Friday, March 29, 2019. This episode is brought to you by D365UG.

    • Live report from eXtremeD365 in Amsterdam with Lucy Muscat
    • New collaboration between Adobe, Microsoft, and LinkedIn to accelerate account-based marketing for our joint customers" https://business.linkedin.com/marketing-solutions/blog/linkedin-news/2019/adobe--microsoft--and-linkedin-join-forces-to-accelerate-account>
    • And the New York Times on Wednesday had a very good write up of the collaboration between Adobe and Microsoft and LinkedIn and did a good job of breaking down what this means for Salesforce competition https://nyti.ms/2TwwkKN
    • Another big announcement from the Adobe conference; Adobe, Microsoft and SAP announce new Open Data Initiative details. https://news.microsoft.com/2019/03/27/adobe-microsoft-and-sap-announce-new-open-data-initiative-details/
    • And big news for the CRM Audio Network!

    Got any feedback or suggestions for future episodes? Email them to us at [email protected].

    Music: https://www.purple-planet.com

    8 min
  • Power Platform Daily Brief: March 27, 2019

    In today's daily brief (brought to you by Mscrm-addons.com):

    • Microsoft released the tooling for the PowerApps control framework (or did they?) https://twitter.com/PowerApps/status/1110689500521484289?s=20
    • Two weeks left to submit proposals to speak a the CRMUG Summit 2019 in Orlando. https://www.surveymonkey.com/r/UGSummitNA2019
    • Update 2.4 for Dynamics 365 On Premise is released. https://blogs.msdn.microsoft.com/crminthefield/2019/03/26/overview-microsoft-dynamics-365-on-premises-update-2-4/
    • Recently added connectors for the Power Platform https://emea.flow.microsoft.com/en-us/connectors/

    Got any feedback or suggestions for future episodes? Send it to [email protected].

    Music: https://www.purple-planet.com

    10 min
  • Daily Brief: March 26, 2019

    In today's daily brief (brought to you by D365UG)

    • Register for the April 2 Business Applications virtual launch event https://cloudblogs.microsoft.com/dynamics365/2019/03/21/watch-the-live-stream-of-the-business-applications-virtual-launch-event/
    • Forms Pro templates in Flow—Send a survey when a lead is qualified, order fulfilled, case is resolved https://flow.microsoft.com/en-us/galleries/public/templates/900eb2958a1648efb8f509da88242a8d/send-a-survey-when-a-case-is-resolved-in-dynamics-365/
    • New email based signin for D365 mobile https://blogs.msdn.microsoft.com/crm/2019/03/25/email-based-sign-in-for-dynamics-365-for-phones-and-tablets-ios/
    • Recent additions to the XrmToolBox:
      • Data Export Validation Tool: https://www.xrmtoolbox.com/plugins/DataExportValidationChecker.XrmToolBox/
    6 min
  • Daily Brief: March 25, 2019

    This is the CRM Audio Power Platform Daily Brief, What you need to know about the Power Platform today in 10 minutes or less.

    This episode is brought to you by Mapltyics by Inogic.

    Stories in today's daily brief:

    • On April 1, CRM Audio is introducing separate series feeds for individual series, as well as a new whole network feed.
    • Updates to campaign management and quick campaigns https://blogs.msdn.microsoft.com/crm/2019/03/22/updates-basic-list-campaign-management-capabilities-dynamics-365-applications-march-may-2019/

    • PowerApps is now available in government cloud https://powerapps.microsoft.com/en-us/blog/powerapps-for-us-government-is-generally-available/

    • Display names and GUIDS for canvas apps graduate https://powerapps.microsoft.com/en-us/blog/display-names-and-guids-for-canvas-apps-graduate/

    • What is included in service update 38 https://support.microsoft.com/en-us/help/4494438/service-update-38-for-microsoft-dynamics-365-9-1

    • Minor updates to trial environments are now scheduled during the weekend https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/policies-communications#maintenance-timeline

    Got any feedback or suggestions for future episodes? Send it to [email protected].

    Music: https://www.purple-planet.com

    11 min

About CRM Audio

From the publisher's feed

CRM Audio is a network of podcasts about Dynamics 365, Dynamics CRM, personal productivity, and Power BI hosted by Microsoft Business Solutions MVP's Joel Lindstrom, George Doubinski, Shawn Tabor, Mark Smith, and Scott Sewell and productivity expert Matthew C. Anderson. We are the original CRM MVP Podcast. Podcasts in the feed: