Sage CRM software leader Larry Ritter shares how the company is advancing ACT!, SalesLogix and Sage CRM in terms of cloud, mobility, social and analytics.

Bill Band of Forrester Research shares highlights and best practices from his recent mobile CRM research.

SAP's Vinay Iyer discusses how Customer Experience Management (CXM) is aiding and extending CRM software solutions.

Anthony Leaper, SAP SVP and GM of Customer Line of Business solutions, discusses the target market, design approach, go to market execution and key benefits.

SAP Senior Director Jim Daddario shares SAP's cloud vision, Business ByDesigns go to market execution and product road map.

Microsoft Dynamics CRM General Manager Brad Wilson shares Dynamics CRM and CRM online positioning, differentiation and competitive advantages.

Denis discusses the integral relationship between CRM and Customer Experience Management (CXM), and shares practical advice and industry examples for those planning to implement a CX program.

Brent provides practical advice for SMBs planning or implementing a social CRM strategy and program

Paul provides answers to the questions surrounding social CRM planning and adoption—such as how to get started, top benefits, performance metrics, critical success factors and factors contributing to failures.

Anthony shares Oracle's new strategies—including the Oracle Public Cloud, Oracle Social Network and relationship among Oracle CRM on Demand and Fusion CRM.