<p>Rachel and Tom discuss Surprise churn, "Old School" CEOs, Customer/Product misfits and other common traps that Customer Success teams fall victim to. Plus some ideas for how to avoid them.</p>

Rachel and Tom discuss Surprise churn, "Old School" CEOs, Customer/Product misfits and other common traps that Customer Success teams fall victim to. Plus some ideas for how to avoid them.

CS Radio #2: Customer Success Traps and How to Escape Them

In the only podcast dedicated to the ‘Subscription Economy’, hosts Tom Krackeler and Rachel English talk to innovators, entrepreneurs, and analysts about the business shift towards recurring revenue.
(Customer Success Radio is now Subscribed podcast).

Business

Technology

In the only podcast dedicated to the ‘Subscription Economy’, hosts Tom Krackeler and Rachel English talk to innovators, entrepreneurs, and analysts about the business shift towards recurring revenue. (Customer Success Radio is now Subscribed podcast).

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CS Radio #2: Customer Success Traps and How to Escape Them

CS Radio #2: Customer Success Traps and How to Escape Them