CS Radio #5: The Science of Customer Relationships
Ed Powers from Service Excellence Partners joins to discuss how the science of human relationships impacts your customer churn rate, and why you don't need a degree in psychology to build better customer relationships.
CS Radio #5: The Science of Customer Relationships
Ed Powers from Service Excellence Partners joins to discuss how the science of human relationships impacts your customer churn rate, and why you don't need a degree in psychology to build better customer relationships.