CSG started out in cable billing and over time has transformed into a media company. With the industry moving so quickly, they couldn’t wait 12-18 months to deliver value to the customers. They needed to ramp up their delivery agility. 

Jill Edmunson, Enterprise Portfolio Management leader at CSG, and her colleague Lesa Phillips, an Agile coach and RTE, sat down with Agile Amped to share some fascinating insights into this Agile journey. CSG’s vision statement “make work visible, connect people to our strategy and driving engagement and excitement” is baked into everything they do. Edmunson and Phillips describe some unique forums they’ve implemented to connect strategy to execution in the form of Shark Tanks, Think Tanks and Do Tanks.  

You’ll also learn more about engaging all levels of the organization through showcases at PI Planning, CSG Café used for agility training, and how to build connections and partnerships.  

Accenture | SolutionsIQ’s Leslie Morse hosts at the Business Agility Conference in New York City.  

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