What's next for convenience retailers now that the outdoor EMV deadline has passed, and what should they consider when thinking about the business case for EV charging? Patrick Raycroft, W. Capra Consulting Group's convenience and energy vertical lead, joins Erin and Frank in this episode of CStore Decisions Live.

Topics include:

- What the EMV deadline means for retailers

- Point-to-point encryption (P2PE) and tokenization

- The challenges retailers face with EV charging

- Why EV charging makes sense for some retailers but not others

- And much more...

Click below to read Raycroft's latest article, "What Comes After Outdoor EMV."

https://cstoredecisions.com/2021/05/07/what-comes-after-outdoor-emv/

CStore Decisions Executive Editor Erin Del Conte talks with Kelsey Capellino, category manager for United Pacific. Capellino, talks about the challenges of being a millennial woman in the workforce. Kelsey and Erin discuss generational differences in finding one's voice as a woman in business as well as navigating the pressures of social media, balancing family and work, expectations, having difficult conversations and setting boundaries.

CStore Decisions Executive Editor Erin Del Conte speaks with Stephanie Doliveria, vice president of human resources for Sheetz, about her experiences as a women in convenience and member of Gen X, the challenges women still face today, as well as how Sheetz is leading the way with a new paid maternity and parental leave policy. She also shares advice for young women starting their careers.

How is labor management adjusting in the age of COVID-19? For the 13th consecutive year, CStore Decisions and Humetrics have collaborated on the annual Human Resources Benchmarking Survey, which polled c-store leaders about HR practices, labor challenges, and headwinds. Erin and Frank unpack the 2021 report.

Buc-ee's is also in the news for expanding to Kentucky, and DoorDash is making noise about their two new dark store formats. (No, not DashMart. They're testing one called Dandelion Organic Grocery and another called A-Mart Asian Grocery)

CStore Decisions Executive Editor Erin Del Conte speaks with Lisa Dell'Alba, CEO of Square One Markets, about navigating the unique challenges women face in the workforce. Dell'Alba talks about finding her voice as she stepped into her father's shoes as CEO of the company, coming into your own in the business world, and navigating your own and societal expectations.

Erin and Frank chat with Jon Cox, GetGo's vice president and chief merchandising officer. This episode, sponsored by Apter Industries, dives deep into changing consumer habits, GetGo's use of Grabango's checkout-free technology, delivery trends, and what's on the horizon for fuel and convenience retailers.

What's in store for convenience retailers in 2021, and is eCommerce actually taking over the world? Erin Del Conte and and Frank Beard speak with John Lofstock, the vice president of CStore Decisions and executive director of the National Advisory Group and Young Executives Organization.

CStore Decisions talks with Cliff's Local Market Director of Foodservice Derek Thurston about its foodservice program this past year and its plans for 2021. The Central New York-based-, 19-store chain has experienced sales dips in the breakfast daypart, for example, but some foodservice items, like whole pizzas and local beans, have seen huge success.

For this year's social media awards, CStore Decisions partnered with social media analytics company Rival IQ to track 65 convenience store chains' performance across Facebook, Instagram and Twitter from November 2019 to November 2020.  In this podcast, CStore Decisions Executive Editor Erin Del Conte and Rival IQ Founder Seth Bridges discuss the award winners. Bridges shares insights on the methodology behind the awards as well as what other convenience stores can learn from what the winners did well.

CStore Decisions Executive Editor Erin Del Conte speaks with social media expert Gini Dietrich, founder of Spin Sucks and author of the book “Spin Sucks,” about social media trends as we head into 2021. Dietrich shares insights on how the pandemic has impacted social media trends, which platforms convenience store retailers should be targeting and top tips for success.