AI agents are moving fast, and security teams are scrambling to keep up.
Join us as Heather Ceylan, SVP & Chief Information Security Officer at Box, who has spent the last several years leading security teams through rapid change from the explosive growth years at Zoom to her current work shaping Box’s AI posture.
Heather shares what it actually feels like to run security at a time when agents can be created in minutes, permissions matter more than ever, and governance committees are struggling to keep pace. She explains why treating agents as identities fundamentally changes the model, how MCP servers introduce new exposure points, and why her team is embedding AI directly into SOC work, design reviews, and vulnerability remediation.
It’s a grounded look at how a CISO makes sense of AI while everything around the role continues to shift.
In this episode, you’ll learn:
Why agents need their own identities and permissions rather than inheriting access from the people who create them
How SOC teams can shift from constant alert triage to real threat hunting with the help of AI agents
How AI can speed up vulnerability remediation by creating pull requests that engineers only need to review and merge
Things to listen for:
(00:00) Meet Heather Ceylan
(00:58) Career path from healthcare to Zoom to Box
(03:58) Risks of AI agents accessing unstructured content
(05:18) Why agent identity and permissions are the new priority
(06:50) The challenge of discovering and governing ephemeral agents
(08:16) How sandboxes and policies support safe experimentation
(09:20) AI governance gaps and the need for dedicated ownership
(13:10) Defining AI governance across technical and legal domains
(16:17) The rise of MCP servers and new exposure points
(18:05) Four AI bets transforming Box’s SOC and security workflows
(23:31) KPIs and measuring AI’s impact on security teams
(25:27) Resource trade-offs when adopting AI in security
(27:58) Managing the complexity of model selection and trust
(29:58) Should companies form dedicated AI security teams?