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In this episode, Sue discusses the impact of trust, or lack thereof, between the administrative team and the board of directors. She draws on examples from her experiences as a senior executive in healthcare and highlights the need for trust between the board and the executive team to facilitate more effective decision-making . . . and speeding up the timeframe to achieving the desired results. She suggests two tactics to build trust: changing the definition of 'old business' on the board agenda and creating a well-designed strategic plan.

Episode Insights and Takeaways

• Trust is essential for a culture of achievement and success in organizations.
• Lack of trust can lead to slow decision-making and excessive rework.
• To build trust, organizations should revisit the progress and outcomes of past decisions under 'old business' on the board agenda.
• Having a well-designed strategic plan can also foster trust and speed up decision-making.

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