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Healthcare organizations are complex entities and consist of both tangible and intangible elements, all of which can be strengthened

Episode Insights and Takeaways

• Growing and thriving organizations intentionally design and improve the intangible aspects of their organization
• Don't leave culture to chance; deliberately change and improve it
• Similar to the consideration paid to designing physical structures and work processes, executives can give thoughtful consideration to designing the culture.
• Just because you can’t touch it or see it, doesn’t mean you can’t design and improve it

In this short solo episode of Culture Bytes, Sue emphasizes the distinction between tangible and intangible aspects of a healthcare organization and how they interplay. Sue encourages deliberate design and improvement of the intangible aspects of culture, just like any other tangible element of an organization.

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