It's Episode 121 and Tracy and Elisabeth sit down with emergency physician–turned–start-up-founder Greg Jacobson and Lean author, podcaster, and KaiNexus Senior Advisor Mark Graban, to unpack whether software can actually strengthen a culture of continuous improvement—or merely reveal the one you already have.

The KaiNexus journey started in healthcare but has grown to embrace its cross-industry impact by drawing on habit-loop science and the power of the nudge. As you might suspect, humans are at the center. This made for a fascinating "Hot-App Interview".

Last up—inspired by the idea of getting assistance when we need it—our Q&A segment addresses the question: "What really gets in the way of asking for help?"

And, in case you’re watching the video, you’ll notice Elisabeth has been reduced to a voice during the interview. That's because she was in the middle of the historic Cape Cod Blizzard of '26. The 2.5 feet of snow and 70 mph winds make this the blizzard edition!

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