In this episode of What’s the DEIL?, Shanté and Natalie dig into the real reason culture can’t just live on your company’s “About Us” page.

Yes, “culture” is often used as a feel-good concept. But when conflict erupts, or worse, formal complaints arise, what’s beneath the surface usually reveals a pattern, not a one-time issue. And that pattern? It’s shaped by culture.

From favoritism to retaliation to unchecked leadership behaviors, the hosts explore how your day-to-day practices, or lack thereof, are either reinforcing accountability or brewing your next workplace investigation.

In this episode, you’ll learn:

• Why most formal workplace complaints aren’t about just one thing
• How perceived favoritism, bias, and leader friendships lead to culture decay
• Why investigations can’t fix culture, but audits can prevent investigations
• What retaliation looks like (and how to avoid the legal and ethical fallout)
• How leaders signal what’s “okay” through their everyday choices and why that matters more than your official policy
• Why a culture audit is proactive, not performative, and how it saves money, time, and morale

Whether you lead a team or guide organizational strategy, this episode is a wake-up call: if you’re not looking at how your culture actually works, you’re probably not leading as well as you think.

Follow & Connect with us:

• Follow Natalie Norfus on LinkedIn: https://www.linkedin.com/in/natalienorfus/. 
• Follow Shante Gordon on LinkedIn: https://www.linkedin.com/in/shantegordon/. 
• We’ve led hundreds of audits, assessments, and people strategy engagements, and we’d love to help your organization. Book a consultation with The Norfus Firm: https://thenorfusfirm.com/. 
• Follow What’s the DEIL on Instagram: https://www.instagram.com/whatsthedeil/. 
• Follow What’s the DEIL on TikTok: https://www.tiktok.com/@whatsthedeil. 

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