Many years ago, I remember overhearing my co-worker in a very heated call. We worked in a call center and he was one of a couple of people that never raised his voice. On this occasion, however, I heard him say, "But you told me that if I applied for the promotion, it would be mine." Now, I don't know if his side of the story is true or not, but it was pretty clear from where he sat, he felt as though he was betrayed.Treachery is a horrible thing. It is even worse when the person who is affected [...]