Curating the CX Podcasts

Contact tracing today is key to slowing the spread of COVID-19 within our community. The goal is to find everyone who has come in contact with an infected person, isolate or quarantine them, and as a result prevent them from infecting others. Contact Tracers are highly trained to balance a person’s rights with the safety of the public community. They use special skills to investigate as well as support the emotional and basic needs of someone who has the illness or may have been exposed to the virus. In this podcast, we will discuss the importance of a high-tech, high-touch approach to contact tracing.

With businesses re-opening, we have seen a surge in positive COVID-19 cases. This could mean only one thing, delays and change of plans. As we approach the fourth quarter, the most important quarter for most businesses, this surge in cases could have a big impact. In this episode, Michael will provide his vision on what companies should be doing to ensure their sales programs remain effective and efficient, maintaining the positive mindset amongst work at home sales agents. Michael will also share insights on how companies should begin prioritizing and planning for Q4.

Tele-Medicine is certainly the buzzword in Healthcare today. Having said that, it is far from being a new approach to patient care. Despite the availability of tele medicine, only a fraction of providers were utilizing it prior to the COVID 19 outbreak. However, In the new normal, the demand for services is rapidly rising, and on some accounts, volumes have spiked as much as 50%. Today, the WHO is recommending the use of Tele-Medicine for screening of suspected COVID-19 cases to prevent possible transmission. In this podcast, JoAnne and Linda will focus on triage and scheduling. They will dive deeper to provide insights on how COVID-19 has impacted Healthcare plans and providers, and share opportunities that have risen in the new normal.

When COVID-19 hit banking and financial services institutions, they faced many challenges for example, infrastructure to send the employees home immediately, remaining compliant, companies were concerned and in many cases unwilling to share PII data with service representatives. As a result, institutions and their partners were able to innovate, come up with various solutions collaboratively via gamification, digital adoption, automation and leveraging other channels to overcome these challenges. This ensured an effective and secured business continuity plan and ensured the customer data was protected. In this podcast, the speakers will provide plenty of insights on how COVID-19 has impacted the Banking and Financial Services industry, lessons learned, solutions to overcome challenges, how companies adapted and managed during this crisis, and what companies can do to mitigate these risks in the near and long term.

US savings is the highest it’s been in almost 39 years and spending is falling faster than ever before. As markets emerge from lockdowns, one thing is certain: companies need to drive sales – and now! In order to make this efficient and effective, you are going to need great sales persons, better data and analytics, and find that competitive advantage to become better, faster, smarter than your competitors. The race to increase revenue post COVID-19 is on! In this episode, Michael will provide his vision on how you can kickstart your sales engine and will share plenty of insights and best practices on how you can meet your goals.

Everyone is scrambling to figure out the impact of COVID-19 on the economy and how to deal with it, one thing is certain: companies need to drive sales. Michael Aronowitz will provide his insights on how COVID-19 has impacted sales programs and what companies can do to mitigate these risks in the near and long term.

To learn more, watch our on-demand webinar Post Pandemic, The Race for Revenue Starts Now