Salesforce Spotlight

Customer 360: Turning customer data into commercial insights


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Tune in to hear Eduardo Chavez and Vanessa Gentile discuss how Medtronic was able to turn customer data into actionable insights for their sales team.
Highlights from this episode:


✅ How the team delivered value in 5 weeks (field adoption signals: 84% rating 4+, 90% recommend, 100% say Salesforce value increased).
✅ The agent use cases that landed—sales-prep summaries, T&E history/recommendations, and instant follow-ups.
✅ What it really takes to scale: identity resolution, data readiness, enablement, and a 90-day pilot plan.
If you work in the Healthcare Industry and care about turning data into trust (and outcomes), this one’s for you. Tune in and join our conversation.
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Salesforce SpotlightBy Salesforce