Stacey Isaac Berahzer with The Environmental Finance Center at the University of North Carolina at Chapel Hill (EFC) discusses customer assistance programs (CAPs), how to fund them, legal hurdles and their expanding importance. With the crushing need for infrastructure investment and the attendant upward pressure on utility rates, CAPs are taking on an evermore important role in the rate design and rate setting process. Stacey’s insights provide a great resource into this important aspect of utility rates