In this episode, YS Chi speaks with Brian Brittain, Chief Operations Officer, and Gaby Appleton, Chief Product Officer at RX, the global events business. The events industry is all about connecting buyers and sellers and bringing people together to enable them to grow their business.  Far from being a threat to in-person events, as many feared, the pandemic triggered an acceleration in the development of technology which is transforming the customer experience, making participation easier and more productive. What does that look like in practice and how is technology changing the customer experience?  Brian and Gabby discuss technology, data, AI and more. They even share some ‘spectacular’ failures.  Listen to the full episode on YouTube: <a href='https://www.youtube.com/watch?v=S-fcgETVd04'>https://www.youtube.com/watch?v=S-fcgETVd04</a>. We've also curated a 10mnm version for those in a rush: <a href='https://www.youtube.com/watch?v=EwFKCZKRdlQ&t=8s'>https://www.youtube.com/watch?v=EwFKCZKRdlQ&t=8s</a>

In this episode, YS Chi speaks with Brian Brittain, Chief Operations Officer, and Gaby Appleton, Chief Product Officer at RX, the global events business. The events industry is all about connecting buyers and sellers and bringing people together to enable them to grow their business. Far from being a threat to in-person events, as many feared, the pandemic triggered an acceleration in the development of technology which is transforming the customer experience, making participation easier and more productive. What does that look like in practice and how is technology changing the customer experience? Brian and Gabby discuss technology, data, AI and more. They even share some ‘spectacular’ failures. Listen to the full episode on YouTube: https://www.youtube.com/watch?v=S-fcgETVd04. We've also curated a 10mnm version for those in a rush: https://www.youtube.com/watch?v=EwFKCZKRdlQ&t=8s

In this episode, YS Chi speaks with Brian Brittain, Chief Operations Officer, and Gaby Appleton, Chief Product Officer at RX, the global events business.&nbsp;The events industry is all about connecting buyers and sellers and bringing people together to enable them to grow their business.&nbsp; Far from being a threat to in-person events, as many feared, the pandemic triggered an acceleration in the development of technology which is transforming the customer experience, making participation easier and more productive. What does that look like in practice and how is technology changing the customer experience?&nbsp; Brian and Gabby discuss technology, data, AI and more. They even share some ‘spectacular’ failures. &nbsp;Listen to the full episode on YouTube: <a href="https://www.youtube.com/watch?v=S-fcgETVd04" rel="noopener noreferrer">https://www.youtube.com/watch?v=S-fcgETVd04</a>.&nbsp;We've also curated a 10mnm version for those in a rush: <a href="https://www.youtube.com/watch?v=EwFKCZKRdlQ&amp;t=8s" rel="noopener noreferrer">https://www.youtube.com/watch?v=EwFKCZKRdlQ&amp;t=8s</a>

Customer-centric technology in the events industry: a discussion with RX leaders

In each episode of Unique Contributions, we bring you closer to some of the most interesting people from around our business working on industry-shaping issues that matter. We explore how they and we collectively as a business, create a positive impact on society through our knowledge, resources and skills. This is what we call our “unique contributions”. Join our host YS Chi, director of corporate affairs at RELX and Chairman of Elsevier, as he dives deep into conversations with some of his friends and colleagues. Thank you to our listeners for tuning in. You can check back here for a new episode each week.&nbsp; This podcast is brought to you by RELX, a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

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In each episode of Unique Contributions, we bring you closer to some of the most interesting people from around our business working on industry-shaping issues that matter. We explore how they and we collectively as a business, create a positive impact on society through our knowledge, resources and skills. This is what we call our “unique contributions”. Join our host YS Chi, director of corporate affairs at RELX and Chairman of Elsevier, as he dives deep into conversations with some of his friends and colleagues. Thank you to our listeners for tuning in. You can check back here for a new episode each week.  This podcast is brought to you by RELX, a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

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Customer-centric technology in the events industry: a discussion with RX leaders

Customer-centric technology in the events industry: a discussion with RX leaders

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