In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes is joined by Todd Croteau, President, All Covered IT Services at Konica Minolta.As small and medium-sized businesses adapt to new hybrid working demands, the podcast examines how customer-centricity is critical for companies aiming to win SMB clients. It explores the evolving demand for IT services, how traditional managed print service providers should adapt, and what the future holds. Topics include:How Konica Minolta has approached the transition to IT service delivery and its strategy in EuropeKey SMB priorities for IT servicesHow to build a customer-centric culture and shift from product-out to customer-in strategyHow to incorporate security services into MPS provider offeringsActionable recommendations for MPS providers who are moving into IT service provisionPredictions for the coming yearFor more information about Konica Minolta All Covered please visit: https://www.allcovered.com/

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