In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Andreas Schneider, Head of Customer Service and Operations at Canon Europe, to explore how service excellence is becoming a critical differentiator in the evolving print industry. The conversation examines Canon’s transformation from traditional break-fix support to proactive, predictive, and value-based service delivery, the growing role of AI, remote diagnostics, and automation in service operations, and how Canon is strengthening collaboration with its partner ecosystem across EMEA. Andreas shares insights into changing customer expectations, the importance of transparency and simplicity in service delivery, and why the industry must rethink traditional service models to focus on business outcomes and customer value rather than activity-based metrics. The discussion offers a unique perspective on the future of service, innovation, and long-term differentiation in an increasingly competitive and commoditized print market.

🌐 Learn more about Canon: 🌐 Learn more about Quocirca at https://quocirca.com/

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🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

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Timestamps:

00:00 - Intro

00:51 - Andy's career history & role at Canon

01:59 - Canon's service heritage and what's new

04:44 - The importance of service

06:00 - Canon's strategy around customer experience

10:01 - How Canon is using AI to improve it's service offerings

14:27 - Customer expectations

16:14 - Predictive maintenance on imageFORCE.

19:29 - Canon Partner Programme and how Canon supports it's partners

24:13 - The future of service at Canon

26:40 - Learn more about Canon and Andy

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by JD Carter, Chief Strategy Officer at Vasion, to discuss how organizations can modernise print infrastructure in a zero trust, cloud-first world. The conversation explores the growing gap between broader IT modernisation and legacy print environments, the evolution of Vasion from its PrinterLogic roots into an intelligent print automation platform, and the role of cloud-native printing in supporting security, compliance, and digital transformation initiatives. JD shares insights into the future of cloud print, the importance of eliminating print servers, aligning print with zero trust architectures, and how intelligent print automation can help organisations accelerate AI adoption by transforming traditional print workflows into digital, automated processes. The discussion also covers market trends, Microsoft’s Modern Print architecture, hybrid work environments, and Vasion’s vision for helping organisations modernise print infrastructure at every stage of their digital transformation journey.

🌐 Learn more about Vasion at: https://vasion.com/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Follow Quocirca on LinkedIn: https://www.linkedin.com/company/quocirca/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Intro

01:26 - JD's Role at Vasion

02:11 - What is Vasion?

03:53 - The shift to cloud native print

05:31 - Zero trust print environments

07:55 - The cost of security weaknesses

11:10 - Intelligent print automation

12:54 - What is secure print?

14:42 - Differentiating factors when selecting a print platform

18:14 - What's next for the cloud print market?

20:43 - What's next for Vasion?

22:44 - The development of the PrinterLogic brand

24:14 - Learn more about Vasion

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, sits down with Louie Pastor, CEO of Xerox, for a special 100th episode discussion on leadership, transformation, and the future of the print industry. Louie reflects on his unconventional journey from corporate lawyer to Xerox CEO, sharing the leadership principles that have shaped his approach to driving change at one of the world’s most iconic technology brands. The conversation explores Xerox’s reinvention strategy, the role of acquisitions and services-led growth, the convergence of print, AI, and IT services, and how the company is helping customers build secure, intelligent, and automated workflows. Louie also discusses the opportunities and challenges facing the industry, Xerox’s vision for long-term growth, and why print remains a vital part of an increasingly connected, AI-enabled digital ecosystem.

🌐 Learn more about Xerox at: https://www.xerox.com/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Intro

01:03 - Introduction to Louie

02:24 - Louie's leadership philosophy

04:35 - The next chapter for Xerox

08:09 - Xerox's brand perception

10:52 - Xerox's growth plans

13:53 - Lexmark's integration with Xerox

18:13 - How Xerox is differentiating from competition

20:37 - Xerox's refreshed brand identity

22:41 - How print is evolving with AI

24:40 - Closing

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Mark Asbridge from MyQ to explore how MyQ is addressing the ongoing challenges of print driver deployment and simplifying printer setup through its provisioning profiles. Mark shares insights from his 15+ years in the print industry, discussing the complexity of modern IT environments, the shift toward cloud-first strategies, and the need for streamlined, scalable print management solutions. Together, they examine how automation, centralised management, and improved user experiences can reduce IT burden, enhance security, and support hybrid working environments, while helping organisations modernise and future-proof their print infrastructure.

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In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Aurelio Maruggi, President of HP Office Printing Solutions, to explore how HP is addressing new opportunities around AI-driven and secure document workflows for SMBs. As the podcast marks its five-year anniversary, Aurelio reflects on his 40-year career in the print industry and shares insights into how HP is evolving its office print strategy to meet the demands of hybrid work, heightened security risks, and increasing customer expectations. The discussion covers the role of AI in enhancing productivity and workflow automation, the importance of built-in security for small and mid-sized businesses, and how HP is innovating across its portfolio to deliver smarter, more resilient print experiences that support long-term business growth.

🌐 Learn more about HP at https://www.hp.com/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Intro

01:05 - Aurelio's career history and role at HP

02:22 - How is HP turning document processes into a competitive advantage?

06:00 - What SMB tasks can AI streamline?

10:02 - How does HP make printers easier to deploy and manage remotely?

15:42 - What protections do HP’s newest devices provide?

21:48 - How do HP solution integrations help SMBs with end to end document flows?

25:35 - What setup improvements make the biggest difference in SMB environments?

27:17 - How is HP enabling the channel deliver outcomes for small businesses?

30:52 - What’s next from HP for SMB document workflows

32:53 - Closing

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In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Jason Court and Olivier Massonnat from Sharp Europe to explore the concept of human-led AIoT and the next evolution of agentic AI. The discussion highlights how Sharp is integrating artificial intelligence with the Internet of Things to create smarter, more connected workplace solutions, as showcased at its recent Inspire Expo. Together, they examine how cloud connectivity, AI-driven automation, and unified cybersecurity are transforming print, IT services, and digital workplace environments. The conversation also focuses on how businesses can harness these innovations to navigate change with confidence, improve operational efficiency, and unlock new value through intelligent, connected technologies.

🌐 Learn more about Sharp at: https://www.sharp.eu/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Intro

00:48 - Introduction to Jason and Olivier

01:20 - What is agentic AI?

02:38 - Combining physical, digital and AI

05:00 - Cloud Capture AI

09:25 - How Sharp is helping it's customers

12:07 - Assessing risks around AI

16:54 - Key use cases for businesses

19:11 - Integration across business operations

24:24 - How AI will impact MFPs

27:43 - The future of agentic AI

29:01 - Closing

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In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kelly Woodfin from Ricoh Europe and Rowan Jeffreys-Hoar from Ricoh UK to discuss how Ricoh is driving growth through its newly launched Unity Channel Partner Program. As the podcast celebrates its five-year anniversary, the conversation explores the strategy behind the Unity program, its rollout across multiple EMEA countries, and how Ricoh is strengthening its partner ecosystem through enhanced go-to-market alignment, commercial support, and value-added services. Kelly and Rowan share insights into how the programme is designed to simplify engagement, accelerate partner growth, and enable a shift toward services-led opportunities, helping partners adapt to evolving customer demands and a rapidly changing print and digital workplace landscape.

🌐 Learn more about Ricoh at: https://www.ricoh.co.uk/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Intro

00:43 - Kelly's career history and role at Ricoh

01:53 - Rowan's career history and role at Ricoh

03:01 - Intro to Ricoh Unity

06:03 - How client feedback shaped Ricoh Unity

08:14 - Why Ricoh Unity was developed

11:24 - Ricoh's shift from hardware to digital workplace services

13:01 - Why Ricoh Unity was launched now.

15:45 - Where is Ricoh Unity available?

19:13 - What does Ricoh Unity offer partners that they didn't have before?

22:39 - Partner feedback

26:11 - The future of Ricoh Unity

27:51 - The importance of data

30:52 - Success metrics for Ricoh Unity

34:57 - Three key takeaways

38:23 - Closing

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In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Vasco Falcão, Head of Digital Workplace in Europe at Konica Minolta, to explore how organisations can move from AI hype to real operational value. Vasco shares insights from his leadership journey across finance, consulting, and over two decades at Konica Minolta, highlighting the company’s transformation from traditional print services to delivering integrated digital workplace solutions. The discussion examines how businesses can embed AI into practical workflows, drive measurable productivity gains, and align technology investments with strategic outcomes, while maintaining operational discipline and change management focus. Together, they unpack what it truly takes to translate AI ambition into scalable, sustainable business impact across the modern digital workplace.

🌐 Learn more about Konica Minolta at https://www.konicaminolta.co.uk/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Intro

00:38 - Vasco's career history and role at Konica Minolta

02:35 - Does AI reality match AI ambition?

05:33 - Will AI replace jobs?

09:48 - Opportunities and challenges of consumer AI vs corporate AI

17:31 - AI's dual impact on sustainability

20:12 - How is Konica Minolta differentiating in AI?

23:48 - How is Konics Minolta using AI to automate workflow and print?

29:40 - AI enabled capture

35:12 - Insights AI and ESG AI

39:35 - Key takeaways for AI in the digital workplace

44:07 - Closing

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In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kevin Pickhardt, Executive Chairman at Pharos Systems, to discuss why 2026 is set to be the tipping point for enterprise cloud print modernisation. Building on previous conversations with Pharos, Kevin shares insights into the accelerating shift from legacy print infrastructure to cloud-native platforms, the growing demand for security, scalability, and analytics, and how enterprises are rethinking print as part of their broader digital transformation strategies. The discussion explores the drivers behind cloud adoption, including hybrid work, zero-trust security models, and sustainability goals, and outlines how organisations can future-proof their print environments while unlocking greater visibility, cost control, and operational efficiency in an increasingly cloud-first world.

🌐 Learn more about Pharos at https://www.pharos.com/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Intro

00:55 - An introduction to Pharos and Kevin

02:30 - Pharos and PrintOps

06:00 - Shift to cloud security and AI

10:40 - Declining print volumes

13:16 - What are the benefits for customers?

18:44 - Multi-vendor environments

19:36 - What's next for Pharos?

21:11 - AWS data centres

22:41 Recommendations for organisations considering cloud modernisation

25:06 - Cloud vs on premise

26:27 - Closing

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In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Will Parker of Datasec to explore the future of identity management in the managed print services (MPS) market. The discussion dives into the growing importance of identity-centric security, the role of cryptography and cloud-based solutions within Microsoft 365 environments, and how organisations must adapt to an increasingly complex threat landscape. Will shares insights on the shift toward identity as the new security perimeter, the convergence of print and IT security strategies, and why robust authentication and access controls are critical in today’s hybrid workplaces. Together, they examine how partners and providers can better align print infrastructure with broader cybersecurity frameworks to drive resilience, compliance, and long-term business value.

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