In this episode Louella talks to Philippe du Fou, Intermedia Sales Director, EMEA, about how MPS providers can build their capability in the Unified Communication as a Service (UCaaS) space. Philippe introduces the multiple communications channels open to workers in today’s hybrid, cloud-enabled work environment and the value of seamlessly bringing them together on a single globally available platform.They discuss the size of the UCaaS market opportunity and its future potential, looking at how MPS providers can launch and grow services that deliver recurring revenues. Philippe offers key tips for MPS providers who are evaluating UCaaS solution partners including usability, global availability, and technical support.Finally, Philippe raises the time-sensitive opportunity in the UK of the ISDN and PSTN switch-off in 2025 and why this is a great time to enter the UCaaS market.

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In this episode Louella talks to Deena LaMarque Piquion, CMO, Xerox to discover the challenges and opportunities of having a 116-year old iconic global brand. The conversation comes at a timely moment, close to the 84th anniversary of Chester Carlson’s production of the first electrophotographic image, the precursor of the photocopying machine.Deena discusses the importance of brand values and corporate citizenship in light of Xerox’s history of diversity and inclusion and its robust approach to sustainability. She highlights the challenges of adapting as the workplace environment changes, bringing more aspects of office life into the company’s sphere of operations.Louella and Deena explore generational changes in the workforce, the consumerisation of marketing, and how established brands can respond to create new relationships.Deena explains how Xerox’s partner programme is enabling its partner ecosystem to adapt and respond to changing market demands, and how Xerox’s culture is empowering employees in a time of changing career demands.

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In this episode Louella is joined by Jamie McClunie, Product & Marketing Manager and self-confessed “sustainability nerd” at PaperCut.Jamie explains the value of B Corp for businesses aiming to ensure they are successful environmentally and socially as well as commercially. He introduces the PaperCut hackathon – a two-day company-wide innovation initiative that resulted in the creation of PaperCut Grows, an easy way to connect customers with a non-profit organisation so that when they print, they plant a tree under the Forest Positive initiative and help fight climate change.Louella and Jamie discuss how customers are viewing sustainability as a key business issue and a matter for good governance, and Jamie shares some incredible facts about the impact of trees on carbon reduction. They also look at the post-pandemic print environment and how cloud enablement is helping customers better manage remote workers.

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In the Spotlight with Quentyn Taylor, Canon EMEA Product & Information Security and Global Incident Response Senior DirectorIn this episode, Quentyn and Louella discuss the factors driving infosecurity today and where print security fits in. He explains how Canon is making the experience of its internal security team available to customers and highlights the role of positive user training in strengthening a company’s cyber resilience. The shift to hybrid working and deployment of zero-trust principles is also explored in light of the developments Quentyn expects to see in the cyberthreat landscape over the coming year.

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Sylvie Thomas, Head of Sustainability Policies & CSR for Lexmark Europe Middle East & Africa (EMEA) joins Louella Fernandes director of Quocirca to discuss best practices for enhancing sustainability through digitisation. In this episode we discuss how circular principles are being applied to the print industry. We hear about Lexmark’s holistic approach encompassing sustainable design, efficient use, responsible reuse, refurbishment and recycling. Sylvie explains Lexmark’s involvement in the C-Servees project, its approach to reverse logistics, the application of blockchain and how Lexmark is leveraging synergies between digitisation and sustainability.

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In this episode I am joined by Paul Birkett, Head of Digital Services at HP to discuss software innovation and the opportunity around employee experience and engagement. Paul reveals the powerful potential of data analytics derived from managed print services to deliver insight into employee behaviour and satisfaction, and why the industry should view data as a crucial business asset in a hybrid workplace.

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In the Spotlight with Tracey Koziol, SVP global offerings at Xerox.  In the final episode of series three of In the Spotlight with Quocirca, discover how Xerox is innovating in a mature market and creating customer value. Tracey explains how new businesses divisions focused on areas such as 3D printing, IoT and circular economy are striving to solve societal issues, while in the traditional print market security, flexibility, and resilience are key customer objectives.  Learn how Xerox has prioritised customer and partner communication during the pandemic period to ensure it delivered solutions and analytic insights that made a real difference across remote and hybrid working. Tracey and Louella also explore how new capture, content and workflow services are supporting customer priorities and enabling accessibility and inclusion.   Finally, Tracey highlights the partner opportunity around software-driven sales and its revolutionary CareAR servicing programme.

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In this episode Simon and Louella discuss Vasion’s approach print and capture transformation in the cloud. We hear how a cloud-based solution through a single platform provides flexibility and scalability, addressing CIO priorities for accelerated digital transformation.

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Rod and Louella discuss Kyocera’s strategy for developing its complete digitisation ecosystem post-pandemic, and explore his views on finding the right balance in hybrid working.  The podcast also looks at how Kyocera is helping channel partners extend conversations from the traditional MPS environment into other specialist IT areas, and the role of MSP partnerships.  Finally, Rod explains Kyocera’s sustainability approach and how it is helping channel partners engage with customers on the issue.

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