In this episode, we talk with Amanda Donnelly, DVM, MBA, about how accountability affects the customer experience in veterinary medicine. Donnelly is a second-generation veterinarian with more than 30 years in the profession, as well as the author of the book “Leading and Managing Veterinary Teams: The Definitive Guide to Veterinary Practice Management."

"The Business of Practice" podcast is brought to you by CareCredit. Learn more at carecredit.com.