How delivering true customer success goes beyond any specific function and requires company-wide transformation.

View the full video interview here.

Anisha Patel is Senior Director, Customer Success Management at Cisco. Her team is responsible for developing and scaling the global customer success model across Cisco’s portfolio of products and services. Prior to joining Cisco, Anisha led Customer Success Strategy & Analytics and was the Chief of Staff to the COO, Customer Success at Salesforce. Her experience also includes years in business operations, marketing analytics, and consulting at Salesforce and IBM.

Anisha holds a Bachelor of Science in Finance and a Bachelor of Science in Statistics & Operations Research from New York University.