Welcome to this week's episode of Disambiguation! Join host Michael Fauscette as he dives into the transformative trends shaping customer experience.In this episode, we explore the recently published Customer Experience Trends for 2026 report, highlighting the evolution of AI from simple tools to autonomous agents that enhance customer interactions.
 
Discover our three-tier framework for understanding these trends:
Tier 1: Inevitable trends already gaining momentum, such as customer memory systems that eliminate the frustration of repeating information.
Tier 2: Emerging trends that promise to transform customer journeys through real-time AI-driven optimizations.
Tier 3: Future possibilities that may redefine brand interactions, including emotionally adaptive AI agents and agent-to-agent customer service networks.

Michael also discusses the implications of these trends for businesses, including the need for orchestration, governance, and a hybrid workforce model that combines human empathy with AI efficiency.

Don't miss the insightful overview video generated from the report, and stay tuned as we break down six key trends that will have a profound impact on customer experience in the coming years.

Links:Full trends report: https://www.arionresearch.com/research-reports/customer-experience-trends-for-2026

Book: "Building a Digital Workforce: Strategies for Agentic AI success"

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Join us next week for more insights on AI and business automation!