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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
By Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and ma... more
4.4
77 ratings
FAQs about Customer Experience University - Winning Loyalty & Engagement One Customer at a Time:
How many episodes does Customer Experience University - Winning Loyalty & Engagement One Customer at a Time have?
The podcast currently has 1,003 episodes available.
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time episodes:
May 12, 2022PODCAST - Cut the Clutter: How to Create Customer Delight By Making Less More 
May 05, 2022PODCAST - Do You Want More Business Success? Here Are 6 Steps for Sparking Customer Value April 28, 2022PODCAST: Winning the Customer Experience - How to Drive Customer Loyalty and Referrals April 21, 2022PODCAST: Top of Heart Not Top of Head? Sparking Delight Across Every Customer Experience April 14, 2022PODCAST: Customer Satisfaction vs Delight? Make the Choice for Business Survival April 07, 2022PODCAST: Amping up Delight - How to Actually Maximize Customer Pleasure March 31, 2022PODCAST: Are You in the Delight Business? How to Mix Pleasure into Every Customer Experience March 24, 2022PODCAST: Stick the Landing - How to Use the Peak End Theory to Amaze Customers In this episode, Dr. Michelli offers 6 tips for leveraging the peak-end rule to your advantage.
...moreMarch 17, 2022PODCAST - Will You Still Love Me Tomorrow? How to Guide Customers Through Transitions March 15, 2022PODCAST - Moments of Truth: How to Master What Actually Matters to Customers
FAQs about Customer Experience University - Winning Loyalty & Engagement One Customer at a Time:
How many episodes does Customer Experience University - Winning Loyalty & Engagement One Customer at a Time have?
The podcast currently has 1,003 episodes available.