<p style="margin:0px 0px 20px;padding:0px;border:0px;font-size:16px;vertical-align:baseline;color:#333333;font-family:'Open Sans', sans-serif;line-height:22px;font-weight:400;font-style:normal;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;word-spacing:0px;background-color:#ffffff;">Our opening Customer First podcast explores customer obsession, the theme of our <a href='http://www.kpmg.com/customerfirst'>Customer Experience Excellence Report</a>.
<p style="margin:0px 0px 20px;padding:0px;border:0px;font-size:16px;vertical-align:baseline;color:#333333;font-family:'Open Sans', sans-serif;line-height:22px;font-weight:400;font-style:normal;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;word-spacing:0px;background-color:#ffffff;">An expert panel includes
<ul class="list" style="margin:.75em auto;padding:0px 0px 0px 1.5em;border:0px none;font-size:15px;vertical-align:baseline;list-style:disc;color:#333333;font-family:Arial, Helvetica, sans-serif;line-height:1.35em;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;word-spacing:0px;background-color:#ffffff;"><li style="margin:0px auto;padding:.25em 0px;border:0px;font-size:inherit;vertical-align:baseline;font-family:inherit;list-style-type:disc;color:inherit;font-style:normal;font-weight:normal;line-height:inherit;">Julio Hernandez, Global Lead for the Customer Centre of Excellence, KPMG International</li>
<li style="margin:0px auto;padding:.25em 0px;border:0px;font-size:inherit;vertical-align:baseline;font-family:inherit;list-style-type:disc;color:inherit;font-style:normal;font-weight:normal;line-height:inherit;">David Conway, Director, KPMG Nunwood, KPMG in the UK</li>
<li style="margin:0px auto;padding:.25em 0px;border:0px;font-size:inherit;vertical-align:baseline;font-family:inherit;list-style-type:disc;color:inherit;font-style:normal;font-weight:normal;line-height:inherit;">Edgar Molenaars, Partner, KPMG in the Netherlands</li>
</ul>

Our opening Customer First podcast explores customer obsession, the theme of our Customer Experience Excellence Report. An expert panel includes Julio Hernandez, Global Lead for the Customer Centre of Excellence, KPMG International David Conway, Director, KPMG Nunwood, KPMG in the UK Edgar Molenaars, Partner, KPMG in the Netherlands

Our opening Customer First podcast explores customer obsession, the theme of our&nbsp;<a href="http://www.kpmg.com/customerfirst" rel="noopener noreferrer">Customer Experience Excellence Report</a>.
An expert panel includes
<ul><li>Julio Hernandez, Global Lead for the Customer Centre of Excellence, KPMG International</li>
<li>David Conway, Director, KPMG Nunwood, KPMG in the UK</li>
<li>Edgar Molenaars, Partner, KPMG in the Netherlands</li>
</ul>

Customer obsession

Insights to respond to evolving customer needs and unlock new sources of customer value.

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Customer First

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FAQs about Customer First:

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