Customer is King

By Cxperts Africa

Customer Experience is one of the most vital parts of an organization, and providing the best experiences for your customers is the most important thing you can do. Each episode will focus on differen... more

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FAQs about Customer is King:

How many episodes does Customer is King have?

The podcast currently has 5 episodes available.

Customer is King episodes:

November 29, 2021 Communication
On today's episode, we have Funsho of Heimdall Business Solution in the house. He talked about the 3P's (Professionalism, Patience, and People first attitude) and how effective communication is the benchmark of a great support system.
Listen and enjoy!
...more
14min
November 06, 2021 Support - The Unsung Heroes
Welcome back to another episode of the "Customer is King" podcast! On this episode, we had the privilege of chatting with Shalewa, the customer success lead at Buycoins - The easiest way to buy and sell crypto in Nigeria. She shared her thoughts on underrating the support department, and also how to move from good to being a great customer success personnel by not just being a middleman but actually taking ownership and providing prompt feedback to the customers.
We also vibed to her remix of Bloody Samaritan, so be sure to listen till the end of the episode.
...more
14min
October 23, 2021 Customer Satisfaction
On this episode, we have Temitope the customer happiness manager at Printivo, a printing and branding company. He spoke to us about customer satisfaction, retention and how they avert churn rate by providing wow services even after delivering the products.
Enjoy!
...more
15min
October 02, 2021 Customer Success - The Foundation
Welcome to the first episode of the "Customer is King" podcast. Each episode will focus on one or more aspects of customer experience. On this episode, we had an interesting chat with Seike who's currently the customer success manager (dispute settlement) at Paystack. She shares her story on how she grew into a customer support personnel and then a CSM, from being the personal assistant to a CTO, and she also answers a few questions on support as a career choice.
Enjoy!
...more
21min
September 17, 2021 Intro
A quick intro on what's to come :)
...more
3min

FAQs about Customer is King:

How many episodes does Customer is King have?

The podcast currently has 5 episodes available.