Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

Customer Loyalty in a Competitive Industry With Joe Fontana


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Meet Joe Fontana, the charismatic owner of a successful chicken sandwich restaurant, Fry the Coop. With an unwavering commitment to enhancing the guest experience, Joe reveals how he's carved out a successful niche within the bustling chicken industry.  We tackle the tough topic of survival in a cut-throat market and the ever-changing restaurant industry trends.

On this episode, you'll learn from Joe about:

  • Timeless menu items
  • Nurturing strong community connections
  • Tackling customer complaints head on
  • More!

Thanks, Joe!

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