Customer Obsessed

The COVID-19 pandemic has thrown business-as-usual out the window. Remote work is no longer a perk, but a requirement if you want to stay afloat. Eric and Erin chat with Caryn Fried, Co-founder of Camp4—a strategic consultancy that helps organizations build high-performing teams—and discuss how to stay connected and come out the other side with strong teams who trust one another to get the job done, whether they’re in the office or not. Eric also shares his biggest mistake as a CEO that almost sunk his company and how trusting his team saved it all.

What is customer obsession and why does it matter? In this first episode, Eric and Erin discuss Eric’s journey to customer obsession, what customer obsession actually means, and why it’s essential for entrepreneurs and leaders who want to remain competitive and innovative.