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Customer Satisfaction Drives Commercial Cleaning Profits with Jeff Carmon * BCWA S9:E10
Jeff Carmon, CBSE - Manager, Member Services, Elite BSC, has over 40 years of experience in various industries, including 10 years with Frantz Building Services, and is now with Elite BSC.
Jeff's professional experience spans multiple industries, including natural gas, ministry, healthcare management, and commercial cleaning.
He has spent the past decade specializing in business development within the janitorial sector, notably through his leadership role at Elite BSC, a mastermind group dedicated to supporting and connecting commercial cleaning companies.
Jeff’s background covers a broad range of operational and growth-focused roles, making him well-versed in issues like employee retention, customer satisfaction, and strategic expansion.
His experience includes overseeing business operations, implementing training programs, and consulting on best practices for growth.
Jeff Carmon’s practical knowledge and industry insight provide a strong foundation for addressing the unique challenges faced by commercial cleaning businesses.
Reach out to Jeff via email: [email protected]
or on LinkedIn at: https://www.linkedin.com/in/jeff-carmon-8b586041/
or Elite BSC
The key moments in this episode are:
00:00:00 - Introduction to Beyond Clean with Ace and Podcast Reach
00:03:10 - Guest Introduction: Jeff Carmon’s Diverse Career Journey
00:07:14 - Collaboration Over Competition in Janitorial Services
00:08:31 - Common Industry Challenges: Turnover and Customer Issues
00:10:02 - Strategic Growth and Market Understanding for Janitorial Companies
00:13:43 - Defining Business Growth Stages and the Importance of Strategic Planning
00:17:00 - Identifying Ideal Customers and Leveraging Outside Expertise for Growth
00:19:23 - Overcoming Industry Challenges Through Employee Training and Certification
00:22:50 - Customer Satisfaction as the Cornerstone of Sustainable Business Growth
00:25:29 - Innovating Cleaning Practices and Shifting Industry Narratives Post-COVID
00:27:36 - Emphasizing Health-Focused Cleaning for Workplace Wellbeing
00:30:02 - Selling Health Prevention Services in the Janitorial Industry
00:31:27 - Preparing Facilities for Future Pandemics with Proactive Cleaning
00:34:30 - Rethinking Customer Expectations and Pricing in Cleaning Services
00:39:52 - Growth Opportunities Through Health and Safety Messaging in the Cleaning Industry
00:41:40 - Planning an Engaging Leadership Conference in Louisville, Kentucky
00:44:00 - The Power of Giving and Growing at Industry Conferences
00:45:37 - Continuous Learning and Team Development in Building Services
00:47:27 - Coaching Wisdom: Serving Others as the Core of Business Success
00:48:43 - Personal Reflections and Travel Aspirations Beyond the Industry
OUR WEBSITES
==================================
ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/
ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/
SOCIAL
============================
PODCAST: https://beyondcleanwithace.podbean.com/
FACEBOOK: https://www.facebook.com/AcademyofCle...
TWITTER: https://twitter.com/rockstarsclean
INSTAGRAM: https://www.instagram.com/academyofcl...
TIKTOK: https://www.tiktok.com/@academyofclea...
============================
#safe #healthy #cleaning #academyofclean #rockstarsofcleaning
View all episodes
By David Thompson
5
55 ratings
Jeff Carmon, CBSE - Manager, Member Services, Elite BSC, has over 40 years of experience in various industries, including 10 years with Frantz Building Services, and is now with Elite BSC.
Jeff's professional experience spans multiple industries, including natural gas, ministry, healthcare management, and commercial cleaning.
He has spent the past decade specializing in business development within the janitorial sector, notably through his leadership role at Elite BSC, a mastermind group dedicated to supporting and connecting commercial cleaning companies.
Jeff’s background covers a broad range of operational and growth-focused roles, making him well-versed in issues like employee retention, customer satisfaction, and strategic expansion.
His experience includes overseeing business operations, implementing training programs, and consulting on best practices for growth.
Jeff Carmon’s practical knowledge and industry insight provide a strong foundation for addressing the unique challenges faced by commercial cleaning businesses.
Reach out to Jeff via email: [email protected]
or on LinkedIn at: https://www.linkedin.com/in/jeff-carmon-8b586041/
or Elite BSC
The key moments in this episode are:
00:00:00 - Introduction to Beyond Clean with Ace and Podcast Reach
00:03:10 - Guest Introduction: Jeff Carmon’s Diverse Career Journey
00:07:14 - Collaboration Over Competition in Janitorial Services
00:08:31 - Common Industry Challenges: Turnover and Customer Issues
00:10:02 - Strategic Growth and Market Understanding for Janitorial Companies
00:13:43 - Defining Business Growth Stages and the Importance of Strategic Planning
00:17:00 - Identifying Ideal Customers and Leveraging Outside Expertise for Growth
00:19:23 - Overcoming Industry Challenges Through Employee Training and Certification
00:22:50 - Customer Satisfaction as the Cornerstone of Sustainable Business Growth
00:25:29 - Innovating Cleaning Practices and Shifting Industry Narratives Post-COVID
00:27:36 - Emphasizing Health-Focused Cleaning for Workplace Wellbeing
00:30:02 - Selling Health Prevention Services in the Janitorial Industry
00:31:27 - Preparing Facilities for Future Pandemics with Proactive Cleaning
00:34:30 - Rethinking Customer Expectations and Pricing in Cleaning Services
00:39:52 - Growth Opportunities Through Health and Safety Messaging in the Cleaning Industry
00:41:40 - Planning an Engaging Leadership Conference in Louisville, Kentucky
00:44:00 - The Power of Giving and Growing at Industry Conferences
00:45:37 - Continuous Learning and Team Development in Building Services
00:47:27 - Coaching Wisdom: Serving Others as the Core of Business Success
00:48:43 - Personal Reflections and Travel Aspirations Beyond the Industry
OUR WEBSITES
==================================
ACADEMY OF CLEANING EXCELLENCE: https://academyofcleaning.com/
ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/
SOCIAL
============================
PODCAST: https://beyondcleanwithace.podbean.com/
FACEBOOK: https://www.facebook.com/AcademyofCle...
TWITTER: https://twitter.com/rockstarsclean
INSTAGRAM: https://www.instagram.com/academyofcl...
TIKTOK: https://www.tiktok.com/@academyofclea...
============================
#safe #healthy #cleaning #academyofclean #rockstarsofcleaning