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Customer Satisfaction Vs Customer Loyalty
In this first ever crosspost with HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), I sat down with Kat Conchas and John Akhoian to discuss CSAT and CLOY, what they mean, and to discover if one is more important than the other.
https://linktr.ee/caffcx
Kat: https://www.linkedin.com/in/katherine-conchas-819700205/
John: https://www.linkedin.com/in/john-akhoian/
HeroTalk: https://open.spotify.com/show/4xK9JgDxEsvzcOAvyvi6H0?si=uhnKR8uTQVu9g9tfj4LZSw&utm_source=copy-link%3F&nd=1
Rooter Hero: https://rooterhero.com/
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By David Powers
5
11 ratings
In this first ever crosspost with HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), I sat down with Kat Conchas and John Akhoian to discuss CSAT and CLOY, what they mean, and to discover if one is more important than the other.
https://linktr.ee/caffcx
Kat: https://www.linkedin.com/in/katherine-conchas-819700205/
John: https://www.linkedin.com/in/john-akhoian/
HeroTalk: https://open.spotify.com/show/4xK9JgDxEsvzcOAvyvi6H0?si=uhnKR8uTQVu9g9tfj4LZSw&utm_source=copy-link%3F&nd=1
Rooter Hero: https://rooterhero.com/