In this episode, 12Kyle discusses the decline of customer service in the post-pandemic era. He shares personal examples of poor customer service, including incorrect orders and unhelpful phone representatives.

He also explores the expectations and frustrations of tipping, as well as the impact of social media influencers on businesses. 12Kyle concludes by emphasizing the importance of treating every customer well and the power of the black dollar.

Chapters

00:00 - Introduction: The Decline of Customer Service

00:28 - Customer Service in the Post-Pandemic Era

01:26 - Expectations in a Business Transaction

03:21 - The Importance of Getting Orders Correct

04:21 - The Frustration of Incorrect Orders

05:20 - The Impact of Short Staffing on Customer Service

06:15 - Different Expectations for Different Restaurants

07:31 - The Myth of 'The Customer is Always Right'

08:00 - The Importance of Understanding Your Bill

09:26 - The Dangers of Arguing with Customer Service

10:25 - The Dilemma of Tipping

12:21 - To Tip or Not to Tip for Takeout Orders

14:04 - A Disappointing Dining Experience

19:29 - The Impact of Bad Reviews on Businesses

21:07 - The Importance of Treating Every Customer Well

25:25 - Dealing with Language Barriers in Customer Service

28:50 - A Disappointing Experience with Fashion Snob

37:07 - The Disappearance of Fashion Snob

46:03 - The Power of the Black Dollar

49:22 - Conclusion

AUDIO

https://linktr.ee/12kyle

YOUTUBE

https://youtu.be/44G4FEgHYuo

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