HVAC On Air Podcast Series

Customer Service Experts

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In this episode, Lindsay Headings and our co-host, Vickie Blakey, are joined by three HVAC customer service experts: Ty Gates, Zane Pockrandt, Scott Frymann from Logan A/C & Heat Services in Dayton, Ohio. These industry experts provide insight on the benefits of talking through two-stage technology with the homeowner. We also discuss comfortability at home during the pandemic and other topics.

Host: Lindsay Headings, Digital Marketing and Content Manager, Emerson

Co-host: Vickie Blakey, Product Marketing Manager, Emerson
Guests:

  • Ty Gates, Comfort Consultant, Logan A/C & Heat Services
  • Zane Pockrandt, Comfort Consultant, Logan A/C & Heat Services
  • Scott Frymann, Comfort Consultant, Logan A/C & Heat Services

    • Timestamps:

    • 0:09 – Welcome
    • 0:21 – Two-stage system recommendations to customers
    • 3:22 – Advantages of two-stage vs single-stage system
    • 4:18 – Explaining two-stage systems to customers
    • 5:36 – Discussing HVAC terms with customers
    • 6:27 – Helping with buying or upgrading decision
    • 9:53 – Finding the value of buying and upgrading new HVAC systems
    • 13:10 – Training technicians on how to effectively talk to customers
    • 18:42 – Final thoughts and personal stories

      • Learn more about Logan A/C & Heat Services:

      Website: https://www.logan-inc.com/

      Social Media:

      • Facebook
      • Twitter
      • Youtube

        • The post Customer Service Experts appeared first on AC & Heating Connect.

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        HVAC On Air Podcast SeriesBy AC & Heating Connect
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