Welcome to Episode 10 of The Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Jim Tincher, the Founder, CEO and Journey Mapper-In-Chief of Heart of the Customer.
We hear him talk about how Journey Mapping is going to play an increasingly important role over the next 5 years; what he learned about putting customers first without alienating higher management; and why the complaints process can be enjoyable - yes, enjoyable!
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You can find Jim online at:https://www.linkedin.com/in/jimtincher/
https://heartofthecustomer.com/
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This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.
To get in-touch with Gavin find him online or on Social Media at:
https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/