In this episode of the Heat of Command Podcast, hosts Kyle and Kerry delve into the often-overlooked aspect of fire service: customer service. This episode emphasizes the need for kindness and professionalism. They explore how effective leadership and a culture of kindness can elevate service quality, improve internal morale, and maintain public trust. By sharing personal experiences and discussing innovative practices like community paramedicine, this episode offers practical insights for fostering compassion and excellence in fire service.