The customer will always be the focus of customer service, but in order for the customer to experience great customer experience, the employees delivering that experience must also receive great employee experience. In this episode of the Customer Service Weekly podcast, Brett Frazer, VP of Customer Service for Sun Basket, Inc. shares his wealth of experience in how you can provide that great experience for both the employee and the customer.

The contact center industry in healthcare was originally focused solely on costs. However, in our day and time, with all the customer satisfaction, people are more loyal to companies that are able to serve them better. In this episode of the Customer Service Weekly podcast, let us Ignite CX Celebration as we hear Gordon Schleffer, VP of Customer Care of Magellan Health, share his passion in the importance of caller engagement and the caller experience.

When the pandemic hit and international travel came to a halt, Travelzoo faced its most difficult times. People were afraid of travelling and were required to stay at home. Despite the fearful conversations people were having, Lisa Oswald, SVP, of Global Customer Service for Travelzoo shares how she and her team became the voice of reassurance for the anxious traveler.

Customer Service is all about connecting with customers and solving their needs on an emotional and functional level. In this episode of the Customer Service Weekly podcast, Doug Woodard of Capital One shares how he celebrates customer service all year long and how he and his agents can develop a healthy financial relationship with their customers.

It's Customer Service Week, and we are honored to bring together the contact center industry across all verticals to help one another ignite CX celebration all year long. Join us as we celebrate this historical moment!

Please remember to rate, review, subscribe, follow, and share this episode to help us spread the fire of CX celebration.

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