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Customer Success is king !
Faites-nous parvenir votre message!
Customer Success is king !
https://youtu.be/hQ2o5Rd2Di4
In this video, Mario presents a comprehensive approach to **customer satisfaction** in the automotive industry, using the concept of the "3-legged stool" to explain how businesses can maintain balance and achieve long-term success. He begins by outlining the three critical legs of the stool: **financial performance**, **customer satisfaction**, and **employee engagement**. When any one of these legs is off balance, the business suffers.
Mario emphasizes the importance of allocating resources to customer satisfaction and coaching employees, explaining that loyalty is built when customers are well-served. Employee engagement is equally important, as a disengaged workforce leads to high turnover and negatively impacts the customer experience.
He further explains that **customer loyalty** is driven by four factors: **price, product, people, and processes**. While businesses have limited control over price and product, they have significant influence over the way they conduct business and how employees interact with customers. Engaged employees create the emotional connection that leads to customer loyalty.
The video ends with a proposed strategy to enhance customer engagement by focusing on manager leadership and employee behavior, demonstrating that the key to success lies in the attitudes and actions of the team.
SERVICE OFFER
We offer conference services, training and coaching in the field of sales, customer experience and leadership. For companies, we are accredited by Emploi Québec under the law on training. We can issue training certificates and provide you with an invoice for the trainings followed online on this channel or for our real and virtual face to face interventions. For our fee schedule here is the link: marioloubier.ca/investments
🙋 About us🙋
I am speaking to anyone who wants to grow their career in Sales, Customer Experience and Leadership. We are humans serving humans offering coaching, speaking and training services. We offer a different approach based primarily on commitment and emotion which are the pillars of decision-making.
Contact me for more details
Mario Loubier
[email protected]
514-434-9423
Marioloubier.com
❤️ N o u s t r o u v e r ❤️
🏠 W E B S I T E : https://marioloubier.ca/
🧑🤝🧑 F A C E B O O K : / mario.loubier
💼 L I N K E D I N: / marioloubier
🐦 T W I T T E R: / marioloubier
📷 I N S T A G R A M : / mario_loubier
🎧 P o d c a s t s 🎙️
🍎Apple Podcasts: https://feeds.buzzsprout.com/1155089.rss
🎵 Google Podcasts: https://feeds.buzzsprout.com/1155089.rss
🔊Spotify: https://open.spotify.com/show/7dsMsTe...
#csi #customersuccess #customerexperience
Mario Loubier 514-434-9423
Formation, Conférence, Coach
Vente, Expérience client, Leadership
View all episodes
By Mario LoubierFaites-nous parvenir votre message!
Customer Success is king !
https://youtu.be/hQ2o5Rd2Di4
In this video, Mario presents a comprehensive approach to **customer satisfaction** in the automotive industry, using the concept of the "3-legged stool" to explain how businesses can maintain balance and achieve long-term success. He begins by outlining the three critical legs of the stool: **financial performance**, **customer satisfaction**, and **employee engagement**. When any one of these legs is off balance, the business suffers.
Mario emphasizes the importance of allocating resources to customer satisfaction and coaching employees, explaining that loyalty is built when customers are well-served. Employee engagement is equally important, as a disengaged workforce leads to high turnover and negatively impacts the customer experience.
He further explains that **customer loyalty** is driven by four factors: **price, product, people, and processes**. While businesses have limited control over price and product, they have significant influence over the way they conduct business and how employees interact with customers. Engaged employees create the emotional connection that leads to customer loyalty.
The video ends with a proposed strategy to enhance customer engagement by focusing on manager leadership and employee behavior, demonstrating that the key to success lies in the attitudes and actions of the team.
SERVICE OFFER
We offer conference services, training and coaching in the field of sales, customer experience and leadership. For companies, we are accredited by Emploi Québec under the law on training. We can issue training certificates and provide you with an invoice for the trainings followed online on this channel or for our real and virtual face to face interventions. For our fee schedule here is the link: marioloubier.ca/investments
🙋 About us🙋
I am speaking to anyone who wants to grow their career in Sales, Customer Experience and Leadership. We are humans serving humans offering coaching, speaking and training services. We offer a different approach based primarily on commitment and emotion which are the pillars of decision-making.
Contact me for more details
Mario Loubier
[email protected]
514-434-9423
Marioloubier.com
❤️ N o u s t r o u v e r ❤️
🏠 W E B S I T E : https://marioloubier.ca/
🧑🤝🧑 F A C E B O O K : / mario.loubier
💼 L I N K E D I N: / marioloubier
🐦 T W I T T E R: / marioloubier
📷 I N S T A G R A M : / mario_loubier
🎧 P o d c a s t s 🎙️
🍎Apple Podcasts: https://feeds.buzzsprout.com/1155089.rss
🎵 Google Podcasts: https://feeds.buzzsprout.com/1155089.rss
🔊Spotify: https://open.spotify.com/show/7dsMsTe...
#csi #customersuccess #customerexperience
Mario Loubier 514-434-9423
Formation, Conférence, Coach
Vente, Expérience client, Leadership
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