Customer Support Leaders

By Charlotte Ward

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unl... more

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FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.

Customer Support Leaders episodes:

December 17, 2021 228: Fireside with Craig Stoss
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Specials: Fireside 28

Craig joins me to talk about one of my passions - data! In this case, what’s useful for your Support team to know, right where they are: talking to customers?
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25min
December 10, 2021 227: Fireside with Nate Brown
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Specials: Fireside 27

Here, 100 weeks into the podcast, we ask: ‘How does your CX match up to your company values, mission and ideals?’ Join me in conversation with Nate Brown as we talk about his idea of “Mission-Driven CX”!
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37min
December 04, 2021 226: 99 Weeks Done
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Week 99 Topic: Reflecting
Looking back over some of the best advice, and a couple of bonus outtakes from the last 99 weeks of the podcast!
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41min
November 26, 2021 Week 100 Teaser
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Looking forward to 100+ weeks!
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4min
November 19, 2021 From The Archives: Ep 150: Fireside with Mo McKibbin
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From The Archives: Fireside with Mo McKibbin

Mo McKibbin talks about the challenges of screening for those magical unicorns: technical, customer success-support hybrids, remote, in Europe, ideally with specific industry experience. And we excitedly steal each others' favourite interview questions.
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37min
November 12, 2021 From The Archives: Ep 146: Fireside with Tue Søttrup
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From The Archives: Fireside with Tue Søttrup

Tue Søttrup helps me kick off this new Fireside season with a conversation about Product-Led Customer Success, and how Dixa have used this approach to drive product engagement and business improvements for the customers at the same time.
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22min
November 05, 2021 From The Archives: Ep 142: Diversity and Inclusion with Antonio King
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From The Archives: Diversity and Inclusion

Antonio King joins me to talk about the importance of keeping the conversations going, no matter how uncomfortable it feels..
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17min
October 29, 2021 From The Archives: Ep 140: Scary Support Stories with Todd Curtis
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From The Archives: Scary Support Stories

Todd Curtis tells the scary story that inspired this whole week of terrible tales. I heard this at a conference two years ago and it still gives me chills.
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28min
October 22, 2021 From The Archives: Ep 136: Scary Support Stories with Matt Dale
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From The Archives: Scary Support Stories

Matt Dale joins me to tell the story of a possessed laptop. And I have rather too much fun with sound effects.
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10min
October 15, 2021 From The Archives: Ep 134: Support’s Relationship to Sales with Nicholas Zeisler
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From The Archives:: Support’s Relationship to Sales

Nicholas Zeisler (“Zee” to his friends, and “Zed” to his British friend over here) returns to talk about how CX can minimise friction in this less-obvious relationship. He’s at the end of the phone if you need him!
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10min

FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.