Sign up to save your podcasts
Or
Share Customer Support shouldn’t find out about product launches from customers. Learn how to get a seat at the Product table.
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Customer Support shouldn’t find out about product launches from customers. Learn how to get a seat at the Product table.
Customer Support shouldn’t find out about product launches from customers.
Does this sound familiar? Maybe a little triggering?
This is something I had to come to grips with:
→ What if Support reached out to Product, instead of waiting for Product to reach out?
“It’s not that easy. They don’t have the time to talk to Support.” Trust me, I’ve been there.
Support needs to create value for Product and Engineering and then you'll have a weekly meeting.
At Frame.io, I matched Senior Support Leads with each of the Product Managers to discuss the VOC specific to their Product area. My team would mine data to uncover customer feedback that the PM didn't know they needed.
The voice of the customer provides different perspectives for the company.
But Customer Support is the gatekeeper with the key.
It’s up to you to unlock the voice of the customer so you have a seat at the Product table.
------------------------------
Does scaling your company's customer experience feels like an uphill battle?
You don’t have to figure this out all alone. That’s why I offer you the opportunity to schedule a free 30 minute strategy session.
This is a no obligation, no pressure meeting, and is your chance to explore how I can help you organize, prioritize, optimize or advise your CX strategy.
Visit RushToResolution.com and click Book Free Consultation today.
Your breakthrough is one conversation away.
Have a great day and a productive week!
------------------------------
Follow me:
▶️ https://www.youtube.com/@RushtoResolution
📚 https://www.linkedin.com/company/rush-to-resolution/
🎧 https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661
🆇 https://x.com/brettrush
🦋 https://bsky.app/profile/brettrush.bsky.social/
View all episodes
By Brett RushCustomer Support shouldn’t find out about product launches from customers.
Does this sound familiar? Maybe a little triggering?
This is something I had to come to grips with:
→ What if Support reached out to Product, instead of waiting for Product to reach out?
“It’s not that easy. They don’t have the time to talk to Support.” Trust me, I’ve been there.
Support needs to create value for Product and Engineering and then you'll have a weekly meeting.
At Frame.io, I matched Senior Support Leads with each of the Product Managers to discuss the VOC specific to their Product area. My team would mine data to uncover customer feedback that the PM didn't know they needed.
The voice of the customer provides different perspectives for the company.
But Customer Support is the gatekeeper with the key.
It’s up to you to unlock the voice of the customer so you have a seat at the Product table.
------------------------------
Does scaling your company's customer experience feels like an uphill battle?
You don’t have to figure this out all alone. That’s why I offer you the opportunity to schedule a free 30 minute strategy session.
This is a no obligation, no pressure meeting, and is your chance to explore how I can help you organize, prioritize, optimize or advise your CX strategy.
Visit RushToResolution.com and click Book Free Consultation today.
Your breakthrough is one conversation away.
Have a great day and a productive week!
------------------------------
Follow me:
▶️ https://www.youtube.com/@RushtoResolution
📚 https://www.linkedin.com/company/rush-to-resolution/
🎧 https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661
🆇 https://x.com/brettrush
🦋 https://bsky.app/profile/brettrush.bsky.social/