Rush to Resolution is transforming customer experiences for growing B2B companies.I’m Brett Rush with 20 years in CX, and I’ve discovered my passion in architecting customer support systems and coaching CX leadership. Too many CX leaders, even the tenured ones, find themselves stuck, unsure how to move forward. There’s already so much on your plate that it’s difficult to find time to figure out how to evaluate workflows, create new processes, or scale for success.If you’re ready to stop spinning your wheels and start building the CX org you truly deserve, here’s what you need to do next.Visit RushToResolution.com and click Book Free Consultation to schedule your free strategy session today.#CustomerSupport #CustomerService #CustomerExperience #CustomerSuccess #CXStrategy #StartupGrowth #Founders #CXOperations #StartupOperations #ScalingBusiness #BusinessStrategies #GTM #B2B #RushToResolution

Customer Support shouldn’t find out about product launches from customers.

Does this sound familiar? Maybe a little triggering?

This is something I had to come to grips with:

→ What if Support reached out to Product, instead of waiting for Product to reach out?

“It’s not that easy. They don’t have the time to talk to Support.” Trust me, I’ve been there.

Support needs to create value for Product and Engineering and then you'll have a weekly meeting.

At Frame.io, I matched Senior Support Leads with each of the Product Managers to discuss the VOC specific to their Product area. My team would mine data to uncover customer feedback that the PM didn't know they needed.

The voice of the customer provides different perspectives for the company.

But Customer Support is the gatekeeper with the key.

It’s up to you to unlock the voice of the customer so you have a seat at the Product table.

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Does scaling your company's customer experience feels like an uphill battle?

You don’t have to figure this out all alone. That’s why I offer you the opportunity to schedule a free 30 minute strategy session.

This is a no obligation, no pressure meeting, and is your chance to explore how I can help you organize, prioritize, optimize or advise your CX strategy.

Visit ⁠RushToResolution.com⁠ and click Book Free Consultation today.

Your breakthrough is one conversation away.

Have a great day and a productive week!

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When the VP asked me to start supporting customers over the phone, I told him no.

Here’s what you should know:

It was important to me that our customers contacted us in the right communication methods for the right reasons. I didn’t want customers calling our team about a software issue that could have been handled by chat.

This brings me to a couple of points:

→ Consider an AI-first automated response (IVR) to be your first solution.

→ Do customers REALLY need to contact you via phone?

→ Question everything about how customers should interact with support.

Which channels are you supporting customers through?

-------------------

Does scaling your company's customer experience feels like an uphill battle?

You don’t have to figure this out all alone. That’s why I offer you the opportunity to schedule a free 30 minute strategy session.

This is a no obligation, no pressure meeting, and is your chance to explore how I can help you organize, prioritize, optimize or advise your CX strategy.

Visit RushToResolution.com and click Book Free Consultation today.

Your breakthrough is one conversation away.

Have a great day and a productive week!

-------------------

Follow me:

▶️  https://www.youtube.com/@RushtoResolution

📚  https://www.linkedin.com/company/rush-to-resolution/

🎧  https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661

🆇  https://x.com/brettrush

🦋  https://bsky.app/profile/brettrush.bsky.social/

Deflection, Cost & AHT are AI efficiency metrics. So how do you measure AI chatbot effectiveness? 👇

In Part 4 of 4 of Rush to Resolution’s AI chatbot series, we explain the metrics that give you a healthy balance for a great customer experience.

🔑 What you’ll learn:

• • Why traditional metrics fail to capture AI chatbot success
  • How to implement and measure First-Contact Resolution Rate
  • Why Customer Effort Score beats CSAT for modern support
  • How Sentiment Score reveals your AI’s emotional impact

⁠https://rushtoresolution.com/the-real-ai-chatbot-metrics-that-matter/⁠

💬 CX leaders: Struggling to scale your customer experience? Book a FREE 30-minute growth session to explore tailored strategies for your team.

💪 Schedule your free growth session: https://rushtoresolution.com/contact/

💡 Subscribe for more CX strategies: https://rushtoresolution.com/blog/

If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support on track.

Have a great day and a productive week!

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Follow me:

• ▶️  https://www.youtube.com/@RushtoResolution 
• 📚  https://www.linkedin.com/company/rush-to-resolution/ 
• 🎧  https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 
• 🆇  https://x.com/brettrush 
• 🦋  https://bsky.app/profile/brettrush.bsky.social/

It’s no secret that delivering an exceptional customer experience requires intentionality and hard work. With all of the latest developments in AI for Customer Support, it’s challenging to keep up with what’s possible - or even know where to begin!

I help early-stage and rapid-growth startups build a foundation for customer support with an AI-first approach. But notice I said foundation. AI isn’t just an add-on. It’s not something you can switch on and expect it to perform well. You have to rethink processes and documentation from the ground up. 

With over 18 years of experience developing best-in-class customer experiences for SaaS, e-commerce, media, and non-profit organizations, I’ve seen what works. My time at Adobe in Project Management during the AI boom fueled my passion to help companies just like yours stay ahead of this technological shift. I’m here to ensure you feel confident, set up for success, and ready to scale with AI integrated into your processes. 

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Struggling with AI implementation? Click the link below to book a FREE 30-minute strategy session with me. I’ll review your setup, pinpoint the issues, and map out next steps to make your chatbot a competitive advantage.

💪 Schedule your free strategy session: https://rushtoresolution.com/contact/ 

💡 Subscribe for more CX strategies: https://rushtoresolution.com/blog/

If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support back on track. Have a great day and a productive week!

-----------------

Follow me:

▶️  https://www.youtube.com/@RushtoResolution 

📚  https://www.linkedin.com/company/rush-to-resolution/ 

🎧  https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 

🆇  https://x.com/brettrush 

🦋  https://bsky.app/profile/brettrush.bsky.social/ 

In this video, I address the pain point of declining AI chatbot performance and reveal why the 'set it and forget it' mentality is sabotaging your customer experience. 

Welcome to Part 3 of my 4-part series on implementing successful AI chatbots. I’ll walk you through a simple weekly training cycle that transforms underperforming AI into a customer satisfaction powerhouse no matter your platform. 

Learn how to review failures, update knowledge, and test changes effectively. Plus, discover how just 8 hours a week will save you days in escalations.

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Struggling with AI implementation? Click the link below to book a FREE 30-minute strategy session with me. I’ll review your setup, pinpoint the issues, and map out next steps to make your chatbot a competitive advantage.

💪 Schedule your free strategy session: https://rushtoresolution.com/contact/ 

💡 Subscribe for more CX strategies: https://rushtoresolution.com/blog/

If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support back on track. Have a great day and a productive week!

-----------------

Follow me:

▶️  https://www.youtube.com/@RushtoResolution 

📚  https://www.linkedin.com/company/rush-to-resolution/ 

🎧  https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 

🆇  https://x.com/brettrush 

🦋  https://bsky.app/profile/brettrush.bsky.social/

Is your AI chatbot failing your customers? I’m diving into the #1 reason your AI support is missing the mark: your knowledge foundation. If your chatbot is delivering wrong answers, sending customers in circles, or just not working, the problem isn’t the tech—it’s what you’re feeding it.

In Part 2 of my 4-part series on Implementing Successful AI Chatbots on the Rush to Resolution podcast, I share 7 principles to rebuild your knowledge base for both self-serve support and AI-powered success. You’ll learn how to conduct a comprehensive knowledge audit, rewrite content for AI consumption, and structure info to match how customers actually ask questions.

By the end, you’ll have a blueprint to turn your failing AI chatbot into a customer support asset. Plus, stick around for a 3-step framework and a roadmap to measurable results in one quarter.

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Struggling with AI implementation?

Contact me to book a FREE 30-minute strategy session with me. I’ll review your setup, pinpoint the issues, and map out next steps to make your chatbot a competitive advantage.

💪 Schedule your free strategy session: https://rushtoresolution.com/contact/

💡 Subscribe for more CX strategies: https://rushtoresolution.com/blog/

If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support back on track. Have a great day and a productive week!

-----------------

Follow me:

▶️ https://www.youtube.com/@RushtoResolution

📚 https://www.linkedin.com/company/rush-to-resolution/

🎧 https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661

🆇 https://x.com/brettrush

🦋 https://bsky.app/profile/brettrush.bsky.social/

In this episode, I break down why AI chatbots are often fueling customer anger instead of providing solutions. If your company implemented AI support only to see frustrated customers, incorrect answers, and poor resolution rates, this is for you.

What You'll Learn:

• The three biggest pain points driving customers away from AI support
• Why most AI chatbots fail (knowledge foundation issues, lack of maintenance, wrong metrics)
• My proven 3-step framework to transform your AI support from liability to asset

This is Part 1 of my 4-part series on Implementing successful AI chatbots.

This series is going to give you the blueprints for addressing issues with failing AI chatbots and the three-part framework for turning your AI support from a liability into an asset.

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🔗 FREE Resources: 

• Schedule a 30-minute strategy session to review your AI chatbot implementation: https://rushtoresolution.com/contact/

Is the evolution of AI difficult to keep up with? Do you know what’s next for your customer’s journey?I have 5 AI predictions that will completely change Customer Service.There’s about to be a fundamental shift in how companies infuse AI throughout their products and processes. In this video, I discuss how AI is already making an impact for customer support and then I share the details you need to know about the top 5 AI predictions for CX.

Visit the blog for 5 BONUS predictions:https://rushtoresolution.com/ai-predictions-that-will-change-customer-service/

Schedule a call to discuss your customer strategy:https://rushtoresolution.com/contact

I'm sharing all of my strategies about the essential skills you need on your Customer Support team. I wish someone had told me about 10 years ago that would’ve saved me so much time! 

At the end, I share the most critical first steps to take when you’re building a team, whether you’re an early-stage startup or a rapid-growth company.

Which roles or skills do you need on your team?

Like this video? Don't miss other content on the site:

https://rushtoresolution.com/blog/

My goal with this podcast is to give you a starting point for improving your customer experience. Subscribe so weekly ideas can be cultivated in just a few minutes.

Rush To Resolution is a CX implementation and consulting company. Visit RushToResolution.com to see how we can help.