Deflection, Cost & AHT are AI efficiency metrics. So how do you measure AI chatbot effectiveness? 👇

In Part 4 of 4 of Rush to Resolution’s AI chatbot series, we explain the metrics that give you a healthy balance for a great customer experience.

🔑 What you’ll learn:

• • Why traditional metrics fail to capture AI chatbot success
  • How to implement and measure First-Contact Resolution Rate
  • Why Customer Effort Score beats CSAT for modern support
  • How Sentiment Score reveals your AI’s emotional impact

⁠https://rushtoresolution.com/the-real-ai-chatbot-metrics-that-matter/⁠

💬 CX leaders: Struggling to scale your customer experience? Book a FREE 30-minute growth session to explore tailored strategies for your team.

💪 Schedule your free growth session: https://rushtoresolution.com/contact/

💡 Subscribe for more CX strategies: https://rushtoresolution.com/blog/

If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support on track.

Have a great day and a productive week!

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