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Do customers NEED to call you for software support? Reduce customer contacts and increase their trust.
When the VP asked me to start supporting customers over the phone, I told him no.
Here’s what you should know:
It was important to me that our customers contacted us in the right communication methods for the right reasons. I didn’t want customers calling our team about a software issue that could have been handled by chat.
This brings me to a couple of points:
→ Consider an AI-first automated response (IVR) to be your first solution.
→ Do customers REALLY need to contact you via phone?
→ Question everything about how customers should interact with support.
Which channels are you supporting customers through?
-------------------
Does scaling your company's customer experience feels like an uphill battle?
You don’t have to figure this out all alone. That’s why I offer you the opportunity to schedule a free 30 minute strategy session.
This is a no obligation, no pressure meeting, and is your chance to explore how I can help you organize, prioritize, optimize or advise your CX strategy.
Visit RushToResolution.com and click Book Free Consultation today.
Your breakthrough is one conversation away.
Have a great day and a productive week!
-------------------
Follow me:
▶️ https://www.youtube.com/@RushtoResolution
📚 https://www.linkedin.com/company/rush-to-resolution/
🎧 https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661
🆇 https://x.com/brettrush
🦋 https://bsky.app/profile/brettrush.bsky.social/
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By Brett RushWhen the VP asked me to start supporting customers over the phone, I told him no.
Here’s what you should know:
It was important to me that our customers contacted us in the right communication methods for the right reasons. I didn’t want customers calling our team about a software issue that could have been handled by chat.
This brings me to a couple of points:
→ Consider an AI-first automated response (IVR) to be your first solution.
→ Do customers REALLY need to contact you via phone?
→ Question everything about how customers should interact with support.
Which channels are you supporting customers through?
-------------------
Does scaling your company's customer experience feels like an uphill battle?
You don’t have to figure this out all alone. That’s why I offer you the opportunity to schedule a free 30 minute strategy session.
This is a no obligation, no pressure meeting, and is your chance to explore how I can help you organize, prioritize, optimize or advise your CX strategy.
Visit RushToResolution.com and click Book Free Consultation today.
Your breakthrough is one conversation away.
Have a great day and a productive week!
-------------------
Follow me:
▶️ https://www.youtube.com/@RushtoResolution
📚 https://www.linkedin.com/company/rush-to-resolution/
🎧 https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661
🆇 https://x.com/brettrush
🦋 https://bsky.app/profile/brettrush.bsky.social/